Member Credit & Collect-T2-II Professional
AMERICAN EXPRESS · Gurgaon
- Experience2–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted21 Sept 2026
About AMERICAN EXPRESS
AMERICAN EXPRESS is hiring in Gurgaon in financial services. This role looks for around 2+ years of experience.
Skills
- credit policies
- customer service
- collections activities
- account management
- hardship solutions
- negotiation
The role
A collections executive at a consumer credit company manages customer accounts, conducts hardship solutions, and applies credit policies while delivering customer service and minimizing losses. The role handles financial distress conversations, account management, and collections activities.
Full job description
We are seeking enthusiastic and vibrant individuals to join our Consumer Small Business Credit team in a collections role. If you are a self-motivated and positive individual, why not join our team
As part of the team, you ll be responsible for managing and servicing with excellence our Consumer Small Business segment for Australia New Zealand. You ll be sharing our commitment to the service intent and our passion for customer service, while supporting customers through collections-related conversations and account management. This position is responsible for delivering extraordinary customer service whilst ensuring we adhere to our credit policies, support appropriate customer outcomes, and minimize losses.
We will provide you with a structured training program when you begin, and ongoing guidance to support you.
- Strong communication and negotiation skills.
- Empathetic and patient approach when dealing with customers in financial distress.
- Ability to handle difficult conversations and remain calm under pressure.
- Ability to work both independently and as part of a team.
- Ability to quickly learn and adapt to new software and systems.
- Providing excellent customer service by addressing inquiries and concerns related to customer accounts.
- Managing collections activities for assigned accounts, including timely follow-ups and appropriate customer contact.
- Assessing and understanding customers financial situations to offer appropriate hardship solutions.
- Monitoring and managing assigned accounts to ensure accurate records and timely action.
- Ensuring all collection activities are documented accurately and thoroughly in the companys systems.
- Participating in team meetings and training sessions to stay informed about company policies, procedures, and best practices.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.