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Manager - Customer Service at Axis Max Life Insurance — Gurgaon

Experience0–5 yrs
SalaryNot disclosed
Work modeonsite
Levelfresher
Posted11 Sept 2026

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About Axis Max Life Insurance

Axis Max Life Insurance is hiring in Gurgaon in insurance. This role looks for around 0+ years of experience.

Skills

process gaps
system gaps
communication gaps
SLA tracking
issue resolution governance

The role

A customer service manager at an insurance company identifies root causes across process gaps, system gaps, and communication gaps, and governs issue resolution through SLA tracking and escalation.

Full job description

Identify root causes across process,system and communication gaps

Translate findings into actionable problem statements for leadership decisions. Issue Resolution Governance: Own end-to-end lifecycle of all customer issues raised,ensure timely closure (within TAT),track SLA breached and escalate delays

Key Competencies / Skills Required