Manager- Customer Experience & Queries
Diageo · Gurgaon
- Experience17–18 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelexecutive
- Posted22 Sept 2026
About Diageo
Diageo is hiring in Gurgaon in consumer goods. This role looks for around 17+ years of experience.
Skills
- e-commerce
- commercial thinking
- data insight
- digital marketing
- customer support
The role
A customer experience manager at a consumer goods company manages e-commerce customer queries, improves online consumer journeys, and applies commercial thinking and data insight to brand growth. The role also uses digital marketing and customer support to resolve complex issues and build consensus across teams.
Full job description
Job Summary
eCommerce is one of the fastest-moving parts of our business and where we re reshaping how our brands are discovered, experienced and bought.
This is where digital meets commercial thinking. From building seamless online experiences to testing and learning in real time, the team puts eCommerce at the heart of how we grow.
You ll work across a portfolio of brands, using data, insight and creativity to unlock new opportunities and reach consumers in more meaningful ways.
It s a space that moves quickly, where ideas are tested, refined and brought to life, and where you can see the impact of your work almost immediately.
About the role
Lead professionals are individual contributors
Requires in-depth conceptual and practical knowledge in own discipline and basic knowledge of related disciplines
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate the company in the market
Acts as a resource for other team members; may lead projects with limited risks and resource requirements
Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts achievement of activities within own team and other related teams; works within broad guidelines and policies
Confidently explains complex, difficult and/or sensitive information; works to build consensus
Job Family Description
Finance Service Delivery Job Family Description: Finance Service Delivery roles plan and manage core financial processes. They are involved in credit control, cash management and the management of banking operations, as well as incoming and outgoing payments and internal allocations.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.