Logistics Executive
Nykaa · Gurgaon
- Experience1–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted21 Sept 2026
About Nykaa
Nykaa is hiring in Gurgaon in ecommerce retail. This role looks for around 1+ years of experience.
Skills
- proof of delivery
- customer service workflows
- courier turnaround
The role
A logistics coordinator at an e-commerce retail company handles customer delivery issues, resolves proof-of-delivery and disputed cases, and improves courier turnaround and delivery quality through cross-functional service operations. Customer service workflows support timely case closure and consistent customer outcomes.
Full job description
1. Job Description for CS to Logistics Team: (Executive/Sr. Executive)
A Handling all logistics related queries which will be routed from the CS team through mails, chats, and calls.
b. Closing urgent deliveries, POD, disputed cases raised from customers.
c. Closing all the cases for customers within defined TAT.
d. Need to take ownership and close customer queries with a positive response.
e. Enhances organization reputation by accepting ownership for accomplishing new and different requests.
f. Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries.
g. Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.
h. Engaging with a cross functional team.