Key Account Manager

🚨 WE’RE HIRING | Key Account Manager – E-commerce | Rage Coffee

📌 Role DetailsPosition: Key Account Manager – E-commerceFunction: E-commerce / Marketplace Growth & OperationsLocation: Sector 44, GurugramExperience: 3+ YearsCTC: ₹12–14 LPAEmployment Type: Full-timeWork Mode: On-site

🎯 Role SummaryThe KAM will be responsible for managing and growing Rage Coffee's business across major e-commerce marketplaces, primarily Amazon and Flipkart.The role involves P&L ownership, revenue growth, marketplace strategy, paid advertising, SEO, catalog management, pricing, promotions, inventory planning, account health, and stakeholder management.The ideal candidate should be comfortable working hands-on within Amazon Seller/Vendor Central and Flipkart Seller Hub and should be able to use marketplace data and performance metrics to make business decisions.🔑 Key Responsibilities1. Marketplace Strategy & Account Management• Own the P&L for assigned e-commerce marketplace accounts• Drive revenue, profitability, market share, and overall account growth• Develop and execute marketplace growth strategies and account plans• Manage account-related costs including commissions, advertising, logistics, and promotions• Build strong relationships with Amazon, Flipkart, and other marketplace/category managers• Lead monthly/quarterly Joint Business Plans (JBPs) and negotiate promotions, visibility, inventory, and commercial opportunities• Track key metrics such as Sales, Conversion Rate (CVR), Average Order Value (AOV), CAC, and profitability

2. Performance Marketing & Marketplace Advertising• Plan, execute, and optimize Amazon PPC and Flipkart advertising campaigns• Manage Amazon Sponsored Products, Sponsored Brands, Sponsored Display and other relevant ad formats• Manage Flipkart Ads and performance campaigns• Develop bidding and budget strategies based on business objectives• Monitor and optimize ACoS, ROAS, CPC, CTR, conversions, and ad spend• Conduct keyword research and continuously optimize campaigns• Identify opportunities to improve organic rankings through marketplace SEO• Track marketplace algorithm updates, new advertising formats, and growth opportunities

3. Marketplace Operations & Product Listings• Manage day-to-day operations across Amazon Seller/Vendor Central and Flipkart Seller Hub• Oversee product cataloging, pricing, promotions, inventory, and marketplace hygiene• Create and optimize product listings with effective titles, descriptions, keywords, images, videos, and A+ Content• Manage bulk catalog operations and ensure accurate product information• Monitor product availability and minimize stock-outs and overstock situations• Coordinate with Supply Chain and Logistics teams for inventory planning and fulfillment• Monitor account health and resolve operational issues, returns, cancellations, chargebacks, and payment-related discrepancies

4. Promotions & Marketplace Events• Plan and execute marketplace promotions, deals, coupons, and flash sales• Prepare and execute strategies for major events such as Amazon Prime Day and Flipkart Big Billion Days• Coordinate with internal marketing teams to align marketplace activities with brand campaigns and product launches• Analyse promotional performance and identify opportunities for improvement5. Data & Performance Analysis• Regularly analyse marketplace sales and performance data• Track revenue, margins, advertising performance, conversion, traffic, inventory, and other key KPIs• Prepare regular marketplace performance reports and actionable insights• Use MS Excel, Pivot Tables, VLOOKUP/XLOOKUP and marketplace analytics for reporting and decision-making• Identify performance gaps and implement corrective actions to improve business results

🎓 Required Qualifications & Skills• Bachelor's degree in Business, Marketing, E-commerce, or a related field• 3+ years of hands-on experience in E-commerce, Marketplace Management, KAM, or Category Management• Strong experience managing Amazon and/or Flipkart marketplace accounts• Hands-on experience with Amazon Seller Central / Vendor Central and Flipkart Seller Hub• Strong knowledge of Amazon Ads and Flipkart Ads• Good understanding of PPC, ACoS, ROAS, SEO, conversion optimization, and marketplace analytics• Experience in marketplace operations, catalog management, pricing, promotions, and inventory• Strong Excel and data-analysis skills• Excellent communication, negotiation, presentation, and stakeholder-management skills• Ability to work independently and take ownership of marketplace business performance

📩 Interested candidates can share their CV at:hr@ragecoffee.com