Junior Manager 5C

Mandatory to have- Fluent French language skills – Customer language Job Description

Ability to take ownership for standardization, automation Ability to drive technical issues towards resolution Understands and complies to controls in own area Excellent interpersonal and communication skills Responds positively to direction and shows energy in delivering what is expected within own area of work Ability to effectively prioritize and deliver on promises Proactive, solution-focused mind-set and positive “can do” attitude Entrepreneurial attitude to drive issues towards resolution Ability to work in often pressurized environment Receptive to feedback and is willing to learn from mistakes Active team player Deliver process related trainings for newcomers Train the Team on new / changed process steps Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation Work closely with Team Leader and Governance team in communicating the change Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures Support operations by changing the priorities of incidents raised. Change the priorities as per request from team, monitor and communicate the issues and its impact on operations Support CARM (Sarbanes Oxley) / GAR audits Ownership of GL reconciliations Acting as a role model Support Team Leader and Manager (taking part in project, reporting and analysis) Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation) Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers Monitor interfaces, resolve all interface and EDI related issues Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions) Maintain relationship with STC Customer Facing Team Support other STC processing activities (customer data, order entry, billing, clearing, price and delivery credit note creation, customer spend, rebate processing) Execute Anti-Money Laundering and OFAC checks as appropriate Reporting (daily, weekly and monthly reports) Any other tasks requested by line manager Timely credit blocked order release according to market needs and 3PL order transfer timelines. Timely direct debit and outgoing payment runs according to market needs SLAs No hidden operational risks and issues No control failures Standardization and automation targets Essential Deep knowledge of Accounts Receivable process and controls Accounts Receivable working experience Deep SAP knowledge Strong PC literacy, excellent Excel skills Excellent interpersonal and communication skills High accuracy