Integrated Solutions Service Tech 4
Johnson Controls · Gurgaon
- Experience8–15 yrs
- SalaryNot disclosed
- Work modeunknown
- Levelexecutive
- Posted18 Sept 2026
About Johnson Controls
Johnson Controls is hiring in Gurgaon in manufacturing industrial. This role looks for around 8+ years of experience.
Skills
- HVAC chiller systems
- Service operations management
- Technical troubleshooting
- Cooling towers
- Pumps and hydronic systems
- Building Management Systems
- Mechanical Engineering
- Electrical Engineering
The role
A service manager works in applied HVAC equipment services, leading maintenance operations for chiller systems and associated controls. They guide field engineers through centrifugal, screw, air-cooled, and water-cooled chiller troubleshooting, while supporting cooling towers, pumps, hydronic systems, and building management systems. Their defining skills include HVAC chiller systems, service operations management, and technical troubleshooting, alongside customer relationship management, maintenance contracts, revenue management, team development, EHS standards, and quality management systems.
Full job description
Job Summary
The Service Manager - Applied HVAC Chiller is responsible for leading service operations, maintenance programs, troubleshooting activities, and customer support for applied HVAC systems, including centrifugal, screw, scroll, absorption chillers, cooling towers, pumps, and associated controls. The role ensures high customer satisfaction, operational excellence, service revenue growth, and compliance with safety and quality standards.
Key Responsibilities
Service Operations Management
Lead and manage the service team responsible for installation, commissioning, preventive maintenance, breakdown support, and retrofit projects for HVAC chiller systems.Ensure timely resolution of customer complaints and critical equipment outages.Monitor service KPIs, response times, and customer service levels.Plan and allocate manpower, tools, and resources effectively.
Technical Leadership
Provide technical expertise for applied HVAC systems, including:Centrifugal ChillersScrew ChillersAir-Cooled ChillersWater-Cooled ChillersCooling TowersPumps and Hydronic SystemsBuilding Management Systems (BMS)Chiller Plant Optimization SolutionsSupport root cause analysis for recurring equipment failures.Guide field engineers on complex troubleshooting and repair activities.
Customer Relationship Management
Develop and maintain strong relationships with key customers, consultants, facility managers, and contractors.Conduct regular customer reviews and service performance meetings.Identify opportunities for service contract renewals, upgrades, retrofits, and modernization projects.
Business Growth & Revenue Management
Drive annual maintenance contract (AMC) and comprehensive maintenance contract (CMC) renewals.Achieve service revenue and profitability targets.Identify cross-selling and upselling opportunities within the customer base.Support sales teams during technical discussions and service-related proposals.
Team Management
Recruit, train, mentor, and develop service engineers and technicians.Conduct performance evaluations and skill development programs.Foster a culture of accountability, safety, and continuous improvement.
Safety & Compliance
Ensure adherence to EHS standards and company safety policies.Conduct periodic safety audits and toolbox talks.Maintain compliance with local regulations, HVAC industry standards, and quality management systems.
Reporting & Documentation
Monitor service reports, maintenance records, and customer documentation.Track service KPIs such as:First-time fix rateMean Time to Repair (MTTR)Customer Satisfaction Score (CSAT)Contract Renewal RateService Revenue AchievementPrepare monthly operational and financial performance reports.
Required Qualifications
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or related field.MBA is an added advantage.
Experience
8-15 years of experience in HVAC service operations.Minimum 3-5 years of experience in managing applied HVAC/chiller service teams.Experience with leading HVAC manufacturers such as Carrier, Trane, Johnson Controls, Daikin, York, Mitsubishi Electric, or equivalent is preferred.