Integrated Solutions Service Tech 3

Johnson Controls · Gurgaon

  • Experience5–10 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelsenior
  • Posted17 Sept 2026
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About Johnson Controls

Johnson Controls is hiring in Gurgaon in manufacturing industrial. This role looks for around 5+ years of experience.

Skills

  • HVAC systems
  • Chillers
  • Preventive maintenance
  • Breakdown maintenance
  • Annual maintenance contracts
  • Service-level agreements
  • AHUs
  • FCUs
  • Cooling towers
  • VRF/VRV systems
  • Pumps
  • Control systems
  • OEM guidelines
  • Safety standards
  • EHS
  • Mechanical Engineering
  • Electrical Engineering
  • Refrigeration and Air Conditioning

The role

A field service engineer at an industrial HVAC company manages HVAC systems, chiller service operations, and customer support while supervising maintenance teams and resolving equipment failures. The role applies mechanical engineering, refrigeration and air conditioning, and EHS compliance to deliver reliable installations and service programs.

Full job description

Job Summary

We are seeking an experienced and customer-focused Assistant Manager - Service (HVAC & Chillers) to oversee service operations, maintenance activities, troubleshooting, and customer support for HVAC systems and chiller installations. The role involves managing service teams, ensuring timely resolution of customer issues, maintaining service quality standards, and driving customer satisfaction while achieving business objectives.

Key Responsibilities

Service Operations Management

Manage preventive maintenance (PM), breakdown maintenance, and annual maintenance contract (AMC) activities for HVAC and chiller systems.Ensure timely execution of service schedules and adherence to service-level agreements (SLAs).Monitor service performance, response times, and customer satisfaction metrics.Coordinate with customers and internal teams to ensure seamless service delivery.

Technical Support & Troubleshooting

Provide technical guidance for troubleshooting HVAC equipment, chillers, AHUs, FCUs, cooling towers, and related systems.Support service engineers in resolving complex technical issues.Analyze recurring equipment failures and implement corrective actions.Ensure compliance with OEM guidelines and safety standards.

Team Management

Lead and supervise service engineers, technicians, and subcontractors.Allocate resources effectively to optimize service efficiency.Conduct technical training and skill development programs for the team.Monitor team productivity and performance.

Customer Relationship Management

Build and maintain strong relationships with customers.Handle customer escalations and ensure prompt resolution.Conduct periodic service review meetings with key customers.Identify opportunities for AMC renewals, service upgrades, and spare parts sales.

Financial & Commercial Management

Support preparation of service budgets and resource planning.Monitor service revenue, AMC contracts, and profitability.Ensure timely invoicing and payment follow-up.Control service costs while maintaining quality standards.

Safety & Compliance

Ensure strict adherence to EHS (Environment, Health & Safety) policies.Conduct safety audits and toolbox talks for service teams.Maintain proper documentation of service activities and compliance records.

Required Qualifications

Bachelor's Degree or Diploma in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or a related field.5-10 years of experience in HVAC and Chiller Service Operations.Strong knowledge of HVAC systems, chillers, VRF/VRV systems, cooling towers, pumps, and control systems.