Implementation Engineer

Key Accountabilities

Complete assigned support and implementation tasks with high quality and within defined SLAs Implement MRTM solutions at customer sites Conduct SIT, UAT, and performance testing activities Monitor systems and perform maintenance to ensure high performance and service availability Ensure MRTM solutions run as expected through proactive monitoring and support Schedule, generate, and deliver campaign, operational, and ad-hoc performance reports Ensure campaigns are configured, executed, and running as planned Support GCS Support and TechOps team members as required Deliver high-quality application implementations Contribute to solution design and project implementation activities Develop and maintain procedural documentation and contribute to the knowledge base Design, document, implement, and QA campaigns and reports aligned to client briefs Mentor campaign configuration team members Lead campaign management activities to ensure delivery to a high standard Build and maintain strong working relationships with client stakeholders (CVM, Campaign Management, IT) Identify system performance issues and recommend short-term and long-term corrective actions Attend to clients in an onsite capacity when required Ensure compliance with all applicable legislation, Comviva policies, and business standards Follow workplace health and safety procedures, proactively identify hazards, and report incidents promptly

Mandatory Skills

3–5 years of experience in technical support and implementation roles Bachelor’s degree in Technology, Computer Science, or an equivalent qualification Experience supporting high-volume, high-value enterprise applications Proven experience in system support, fault resolution, upgrades, and customer satisfaction management Prior experience working onsite at client locations Strong SQL expertise (PostgreSQL, Oracle, VoltDB, SingleStore) Knowledge of Windows and Unix/Linux operating systems Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs Experience with scripting and CI/CD processes Hands-on experience with Docker and Kubernetes Experience with monitoring and observability tools such as Prometheus and Grafana Experience with ELK stack (Elasticsearch, Logstash, Kibana) Strong analytical and problem-solving skills Ability to work effectively under tight deadlines and changing requirements

Desirable Skills

Industry experience in Telecom or CRM/Marketing domains Prior experience with MRTM or campaign management platforms Strong client-facing and stakeholder management skills Self-starter with a proactive, flexible, and determined approach Ability to adapt quickly to new technologies and evolving environments Strong collaboration skills with the ability to share knowledge and mentor others Customer-focused mindset and strong advocacy for Comviva value