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Head of Operations at AiSensy — Gurgaon

Experience8–9 yrs
SalaryNot disclosed
Work modeonsite
Levelexecutive
Posted14 Sept 2026

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About AiSensy

AiSensy is hiring in Gurgaon in technology software. This role looks for around 8+ years of experience.

Skills

customer onboarding
customer success operations
KPI management
scalable systems
team building

The role

A head of operations at a SaaS customer engagement company designs customer onboarding and activation systems, leads customer success operations, and uses KPI management to scale outcomes. This person builds high-performance teams and scalable customer operations.

Full job description

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.

Enabling 250,000+ Businesses with WhatsApp Engagement & Marketing800 Crores + WhatsApp Messages done between Businesses and Users via AiSensy per yearWorking with top brands like Delhi Transport Corporation, Vivo, Physicswallah & moreHigh Impact as Businesses drive 25-80% Revenues using AiSensy PlatformMission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The RoleYou'll own everything that happens after a customer signs up. The mission is clear: get every customer onboarded fast, trained on the platform, and actively using the features they paid for then keep them using those features until they've achieved real success. If a customer goes quiet after onboarding, that's a problem you chase down. That's the heart of this role. This is a build-and-scale role. You'll lead a large team, design the systems that make onboarding fast and repeatable, and set a culture that's genuinely obsessed with customers winning - not just tickets closed.

What You'll Own

Get customers live and getting valueOwn the full onboarding journey - every customer onboarded within our TATEnsure customers are trained and start using the features they signed up forTrack platform usage across the first 2 months and proactively reach out the moment usage drops after onboardingStay with customers until they "graduate" - consistently deriving real value from AiSensy

Build a high-performance teamHire, lead, and scale an operations team that lives and breathes customer successBring in strong people and grow them into a team that operates at scale

Build the machineDesign scalable systems to track every customer's onboarding journeyDefine and own the KPIs and metrics for the operations teamUse data to eliminate bottlenecks, tighten TAT, and drive activation up and to the right

What We're Looking ForAt least 8+ years in operationsHands-on experience running a team of 50+ peopleA proven track record of building high-performance teams and scalable systems from the ground upObsessed with customer outcomes, not vanity metricsStrong with data - you set KPIs and run the function on themSaaS / B2B tech / high-volume customer operations experience is a strong plusA builder's mindset - you move fast and turn messy problems into clean systems

Why Join UsOwn a mission-critical function at one of India's fastest-growing, profitable SaaS companiesDirectly move the needle for SMB business of IndiaWork closely with the founders and shape how we scale