Group Manager( Research Ops)
Infollion Research Services · Gurgaon
- Experience8–15 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelexecutive
- Posted15 Sept 2026
About Infollion Research Services
Infollion Research Services is hiring in Gurgaon in professional services. This role looks for around 8+ years of experience.
Skills
- process optimization
- P&L ownership
- performance management
- quality governance
- service delivery
The role
An operations manager at a professional services marketplace translates strategy into scalable operations, leads multi-team delivery, and governs process optimization. The role applies P&L ownership, performance management, and quality governance while developing managers and aligning service delivery with client expectations.
Full job description
Role Overview - Infollion is looking for a Ops Lead to hold the Execution & P&L.
Key Responsibilities
1. Team Leadership & Management
Lead, mentor, and manage multiple teams or team leads to achieve performance targets.
Drive a culture of accountability, collaboration, and continuous improvement.
Conduct regular performance reviews, coaching, and development discussions.
Drive workforce planning, performance management, and capability development.
2. Strategy & Execution
Translate organizational strategy into actionable team plans.
Identify opportunities for process improvement, efficiency gains, and cost optimization.
Monitor execution of key initiatives and ensure alignment with business priorities.
3. Performance & Operations Management
Define and track KPIs, KRAs, and productivity metrics for teams.
Analise performance data to identify gaps and implement corrective actions. Implement process improvements, automation, and operational best practices.
Ensure consistent delivery of high-quality work within timelines.
Ensure operational processes are efficient, scalable, and aligned with company objectives.
Quality audit for all the processes followed & a check point for all errors
4. Stakeholder Management
Collaborate with cross-functional teams including Sales, Operations, HR, and Leadership.
Provide regular updates and insights to senior management.
Act as a bridge between leadership strategy and team execution. Manage escalations and ensure timely resolution of operational challenges, if any.
Ensure operational delivery meets client expectations and service quality standards.
5. Process & Quality Governance
Establish and monitor standard operating procedures (SOPs).
Ensure adherence to compliance, quality standards, and organizational policies.
Lead process optimization and automation initiatives where applicable.
6. Talent Development & Coaching
Identify high-potential employees and create development plans.
Support hiring, onboarding, and capability-building initiatives.
Foster a learning culture within the team. Designing programs and learning modules for new hire programs
Providing real-time examples and case studies to help in regular activities
Coaching & guiding managers on regular basis, giving constructive feedback
Experience & Qualifications
MBA / Postgraduate degree in Business Management, Operations, or related field preferred.
8–12+ years of experience in Operations / Business Management / Consulting / Service Delivery.
Prior experience managing multi-team operations and P&L ownership.
Process optimization and operational scalability
Strong communication, leadership, and problem-solving skills