Fulfilment Associate

Aramya · Gurgaon

  • Experience3–4 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted15 Sept 2026
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About Aramya

Aramya is hiring in Gurgaon in consumer goods. This role looks for around 3+ years of experience.

Skills

  • supply chain operations
  • courier performance management
  • SLA management
  • TAT management
  • RTO management
  • serviceability management
  • claims management
  • recovery management
  • Microsoft Excel
  • Google Sheets
  • SQL
  • SOP development

The role

A logistics program associate at a fashion and lifestyle company manages courier performance and shipment recoveries, using supply chain operations, claims management, and Microsoft Excel to improve fulfilment outcomes. The role coordinates serviceability, shipment claims, and recovery processes across courier, warehouse, billing, analytics, and customer success teams.

Full job description

About Aramya Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.Website: www.aramya.in Our Team: https://shorturl.at/l6uYJAbout the Role We are looking for a Program Associate (Subject Matter Expert) who will own end-to-end courier performance and recoveries across Aramya's fulfilment network. This role will focus on driving courier partners to meet SLA/TAT and serviceability targets, and recovering every rupee of value lost when they don't — lost shipments, damages, and claims. You will work cross-functionally to fix service failures at the root, standardize the claims/recovery process, and build scalable, data-backed systems that support Aramya's growth.Key ResponsibilitiesCourier Performance ManagementTrack and manage courier/zone-level SLA, TAT, RTO, and serviceability performance.Root-cause service failures and drive fixes with courier partners and internal teams.Own the escalation ladder (L1–L3) for courier-caused delays, damages, and breaches.RecoveriesOwn end-to-end recovery of value lost to lost, damaged, or fake-delivered shipments.Drive the claims lifecycle with couriers — filing, follow-up, and CN/insurance recovery.Process & SOPsBuild and refine SOPs for courier escalations, claims, and recovery tracking.Automate claim detection and status tracking with tech/analytics support.Cross-Functional CollaborationPartner with fulfilment, warehousing, billing/CN, and analytics teams on data and targets.Work closely with the Customer Success team to resolve courier-related customer queries on time.Represent Aramya in courier performance reviews with data-backed accountability.Key Skills & Qualifications3+ years of experience in operations, supply chain, or program management (D2C / retail / fashion / e-commerce preferred)Bachelor’s/Master’s degree in Engineering, Business, or a related field from, with strong academic credentialsExcellent skills in Excel/Google Sheets; working knowledge of SQLHigh ownership mindset, ability to work with ambiguity, and strong cross-team collaboration