Expat Fitness Manager

PURPOSE

This position is responsible for leading the day-to-day operations and strategic execution at the assigned Thrive locations. The incumbent will manage all aspects of fitness offerings, team performance, member experience, and operational efficiency. The role requires close coordination with internal stakeholders to align the department s objectives with Thrive s broader vision of delivering luxury wellness experiences. The Expat Fitness Trainer is expected to build a motivated and service-oriented team while continuously enhancing fitness outcomes and member satisfaction.

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to: VP - Wellness

Positions Reporting to: Personal Trainers, Group Exercise Trainers, Physiotherapist

Interacts with:

External - Members / Guests, Vendors, Consultants, Service Providers, Authorities

Internal - Managers, Supervisors, Staff & Contractual Staff

KEY RESPONSIBILITIES

Driving Operational Excellence

Oversee daily operations of fitness facilities, ensuring adherence to SOPs, hygiene, safety, and service quality standards.

Implement new fitness projects and programs in coordination with Ops Head, including rollout, training, and evaluation.

Ensure optimal deployment of equipment and energy efficiency through structured maintenance plans.

Embrace new technology and innovations in equipment and digital solutions to enhance productivity and user experience.

Monitor department performance, utilities, and payroll costs to remain within budgetary guidelines.

People Management

Lead hiring, training, and performance development of the fitness team; conduct monthly fitness audits.

Establish a flexible and skilled workforce through multi-skilling and efficient shift planning.

Foster a culture of motivation and service excellence to enhance member satisfaction.

Ensure grooming, conduct, and hygiene standards are followed by the team at all times.

Maintain effective communication with Club Manager/General Manager to align objectives and resolve issues.

Applied Learning

Guide staff through SOPs and operational procedures, ensuring consistent delivery.

Schedule and lead new member orientations covering documentation, facility familiarization, and onboarding.

Offer ongoing guidance to members on fitness programs, making adjustments and providing encouragement.

Keep the team updated with the latest health, fitness, and recreational research.

Conduct regular service and process evaluations to improve performance.

Business & Financial Acumen

Track and control departmental expenses including payroll, utilities, and operating costs.

Manage procurement, stock control, and maintenance of fitness equipment and supplies.

Apply for and maintain necessary licenses and permits required for operating the fitness center.

Maintain accurate records related to operations, equipment, memberships, and audits.

Support membership sales and promotional initiatives to drive retention and revenue.

Leadership & Executive Presence

Represent the fitness function in club meetings and cross-functional initiatives.

Ensure a clean, safe, and motivating fitness environment through timely repairs and upkeep.

Provide exceptional customer service to members by addressing concerns and recommending programs.

Lead by example through strong personal conduct and active member interaction.

Initiate and support projects as directed by senior leadership.

Occupational Health & Safety

Implement HSSE practices and ensure systematic risk assessment and mitigation.

Train staff in fire safety, first aid, hazard awareness, and emergency procedures.

Investigate and log incidents; implement corrective/preventive actions.

Ensure audit compliance and readiness of Local Management System (LMS).

JOB REQUIREMENTS / HIRING PROFILE

Qualifications

Graduation in any field

Certification from recognized institutes in fitness

Work Experience

Minimum 8 years of fitness experience

Managerial experience handling large teams

Knowledge

Training, fitness qualification, and Diet & Nutrition certification

Use of latest gym equipment

Updated knowledge of anatomy, physiology, biomechanics, nutrition, and human behavior

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.