E Commerce Executive

Snapdeal · Gurgaon

  • Experience2–3 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Posted1 Oct 2026
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About Snapdeal

Snapdeal is hiring in Gurgaon in ecommerce retail. This role looks for around 2+ years of experience.

Skills

  • marketplace operations
  • marketplace orders
  • order reconciliation
  • Microsoft Excel
  • MIS reporting

The role

An e-commerce executive at a marketplace business manages marketplace operations, marketplace orders, and order reconciliation across omnichannel channels, while using Microsoft Excel and OMS/WMS platforms to track inventory and settlements.

Full job description

We are looking for an E-commerce Executive to manage day-to-day marketplace operations and ensure smooth order, inventory, reconciliation, and channel management.

Key Responsibilities

Manage e-commerce and omnichannel orders across multiple marketplace channels.

Handle end-to-end marketplace operations, including order processing, cancellations, returns, refunds, and claims.

Support onboarding of new marketplace channels and ensure smooth operational integration.

Perform regular reconciliation of orders, sales, inventory, returns, payments, and marketplace claims.

Monitor marketplace SLAs, order lifecycle, inventory availability, and operational performance.

Coordinate with marketplace teams, logistics partners, warehouse teams, finance, and internal stakeholders to resolve operational issues.

Identify operational gaps and proactively work on problem-solving and process improvements.

Prepare and maintain MIS reports and operational dashboards to track marketplace performance.

Work closely with OMS/WMS platforms to monitor order and inventory flow.

Ensure timely resolution of discrepancies related to orders, payments, inventory, returns, and settlements.

Requirements

2 to 3 years of experience in e-commerce, marketplace operations, or omnichannel operations.

Hands-on experience managing e-commerce/marketplace orders and operations.

Experience with marketplace onboarding and channel management.

Strong understanding of order lifecycle, marketplace SLAs, returns, payments, and reconciliation.

Strong analytical and problem-solving skills.

Good communication and coordination skills.

Strong MS Excel and MIS reporting skills.

Knowledge of OMS/WMS platforms is preferred.

Unicommerce experience will be an added advantage.

Ability to manage multiple marketplace operations and work in a fast-paced environment.