Deputy Vice President - CCM Operations
SBI Card · Gurgaon
- Experience9+ yrs
- SalaryNot disclosed
- Work modeonsite
- Posted24 Sept 2026
About SBI Card
SBI Card is hiring in Gurgaon in financial services. This role looks for around 9+ years of experience.
Skills
- Banking and financial services
- Commercial cards
- KYC
- AML
- RBI regulations
- CERSAI
- Reconciliation
- Invoice processing
- Agile
- Process improvement
- Audit management
- Key account management
The role
A banking operations manager at a credit cards company oversees corporate onboarding, KYC renewal, reconciliations, and regulatory compliance, and leads Agile projects and key account management for commercial card clients. This person drives service excellence, invoice processing, remittance operations, and digital process improvement.
Full job description
Role Purpose: Responsible for leading the pre & post-acquisition operational services for corporate clients for all offered products. The person will have to lead the projects and interact with various development partners, stakeholders to ensure that service level objectives/business requirements are met. This role will also be responsible for process adherence/change/implementation to any regulatory/Legal/Compliance/Credit requirements for corporate legal entities and is also accountable for handling audits for corporate operations.
Role Accountability: Drive Corporate operation and service excellence for Pre & Post Acquisition by overseeing corporate onboarding, new account processing, corporate renewals, CCPM/Individual Card delivery, KYC Renewal fulfillment for both Legal entities & individualsOutline a strong Rebate & Invoice processing for corporate clients by defining SOP with inputs from different stakeholders by enhancing customer-facing features or process improvement, drive timeliness and accuracy including in reconciliationsOversee the corporate remittance and reconciliation process and drive adherence to timelines, accuracy and deliverables as per SLADrive consistency in Purchase Requisition, provisioning expense for corporates by measuring spends data in partnership with the Analytics and Finance team and comparing variance between actual and budgetedAct as a Key Account Manager for servicing and operational needs of key Corporate ClientsDrive and measure the key metrics for the SME Program and deliver results by meeting operational SLAsDrive strategic initiatives to enable end-to-end digital customer experience by accessing customer concerns, experience gaps / delaysRespond to all audit queries and drive regulatory, Audit changes through the system and have complete solutions built-inDrive, implement change and ensure Compliance with all aspects of Corporate such as legal agreements, constitutional documents, AML, KYC, Tax and RBI regulations, CERSAI Registration & KYC renewal, Bank Guarantee, filing of charges with ROCReview all communications such as Sanction letters, Security releases or Invocation letters, etc. Lead projects for technology / process improvement Ensure process documentation and compliance adherence
Measures of Success: Meet all operational SLA'sLead Agile/critical business projects with timely deliveryAdherence to regulatory and Internal PolicyAccuracy & Reconciliation in corporate payments Accuracy in Rebate payout & Invoice processingProcess Adherence as per MOU
Technical Skills / Experience / CertificationsUnderstanding of banking and financial domain.Understanding of commercial cards
Competencies critical to the roleVerbal and written communicationProcess OrientationAnalytical and Problem Solving skillsTeamwork and Collaboration
Qualification: Graduate / Post-Graduate in any stream.
Preferred Industry: Credit Cards, BPO, Banks, NBFCs.