Deputy Manager - Aftersales, NMIPL

Job Purpose

Improving body shop efficiency with RevenueSupplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc. Lead Innovations in Body shop to improve efficiency like AI etc. Ensure adherence to repair quality & paint process qualityEnhance dealer manpower skill and capability through training and control

Responsibilities:

Body & Paint revenue growthDrive B&P workshop inflow growth across dealer networkBP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team. Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions. Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations. PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews. Quarterly Review with vendors for ORC Reconciliation and Improvement of Business. Raising the Paint ORC Invoices for collection of Business Auxiliary Charges. Lead Innovations: Digital estimation through Artificial IntelligenceEnhancement of AI system for new innovative services Monitoring and improving of AI estimates through AIDashboard for AI Penetration & RevenueMeeting with vendors to address the dealer concerns. New Model integration in systemReview with weak dealers along with Field team Paint Company Management (including Paint Drop Shipment)Manage strategic relationships with paint companies and allied vendorsDrive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer networkConversions of dealers in paint Drop ShipmentExecution of Paint Orders from Ware house. Ensure adherence to repair quality & paint process qualityImprove repair quality and first-time-right ratio. Monitor Rework percentage, Quality audit scoresConduct technical audits and process gap analysis. Ensure proper usage of Repair tools & equipmentSupport implementation of advanced repair techniques. Enhance dealer manpower skill and capability through training and controlIdentify technical skill gaps across dealer manpowerPrepare annual training roadmapMonitor training effectivenessDrive adoption of new repair technologies and innovation Collaboration with Insurance CompaniesBuild strong coordination with insurance companies and surveyorsSupport dealers in accident business generation activitiesTarget Finalization and monitoring. Dealer dispersion management. Coordinate with NRFSI to launch the new schemes & channel partners for better coverage. Arranging the steering committee with Insurance Partners for Quarterly Review Road Side AssistanceDrive Roadside Assistance (RSA) business performance across the dealer networkMonitor RSA penetration, vendor performance, customer experience, claim processesSecuring RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotesFinalization RSA Retail prices and schemesRSA Payment execution monthly. Monthly meeting with vendor for customer concern addressal and improvement action plan. Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns

Educational Qualifications

Diploma / BE - Mechanical, Automobile or equivalent

Sound experience on Body & Paint Operations and Insurance claim management

Must have advanced level skill on Microsoft Office - Excel, word, PowerPoint,

Min 8+ years of experience in OEM Aftersales operations in HO

Should have good understanding on dealer aftersales processes.

Should have sound knowledge of business & marketing

Gurugram Haryāna India