Customer Support Representative

Policybazaar.com · Gurgaon

  • Experience0–4 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Levelfresher
  • Posted19 Sept 2026

About Policybazaar.com

Policybazaar.com is hiring in Gurgaon in insurance. This role looks for around 0+ years of experience.

The role

A customer support/customer service executive role at an insurance company (Policybazaar.com) in Gurgaon, on-site, handling customer inquiries and driving insurance sales. You will manage customer inquiries via phone, provide product and service information, maintain accurate customer interaction records, resolve complaints, and use CRM systems with basic computer skills. The role is for 0-4 years of customer service or sales experience and requires excellent communication, conflict resolution, problem-solving, and attention to detail. Location is Sector 44, Gurugram, Haryana, India (walk-in interviews only, no virtual interviews), with a 6-day working week.

Full job description

Location: Sector 44, Gurugram(Walk-in Interviews only)(No virtual interviews)

How to Apply:

If you are interested in joining our team, please share your resume at shivanidixit@policybazaar.com or WhatsApp at 9266841853Employment Type: Full-time

Salary range: ₹2.5 - ₹4LPA, depending on relevant experience.

Job Description:

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities:

- Handle customer inquiries via phone.- Provide detailed information about our products and services.- Assist customers in making informed decisions about their insurance needs.- Maintain accurate records of customer interactions and transactions.- Resolve customer complaints in a professional and timely manner.- Collaborate with team members to improve customer satisfaction.

Requirements:

- Experience: 0-4 years in customer service or sales.- Excellent communication and interpersonal skills.- Ability to handle high-pressure situations and resolve conflicts effectively.- Basic computer skills and familiarity with CRM systems.- Strong problem-solving abilities and attention to detail.- High School Diploma and Bachelor's degree preferred.

Working Conditions:

- 6-day working week.

We do not conduct virtual interviews.