Customer Support Intern

Snapdeal · Gurgaon

  • SalaryNot disclosed
  • Work modeonsite
  • Levelintern
  • Posted15 Sept 2026
Apply for this job

About Snapdeal

Snapdeal is hiring in Gurgaon in ecommerce retail.

Skills

  • Voice
  • Chat
  • CRM/ticketing tools
  • Microsoft Excel
  • Google Sheets
  • Customer Support
  • Customer Experience
  • E-commerce customer support
  • Escalation protocols

The role

A customer support intern at an e-commerce marketplace handles customer queries and escalations across voice, chat, and blended support while resolving order, delivery, return, refund, cancellation, payment, and product issues. The role applies CRM/ticketing tools and Microsoft Excel to coordinate case closure and identify recurring customer concerns.

Full job description

About the RoleWe are looking for a Customer Support Intern – Escalation Desk to assist in handling customer queries and escalations across Voice, Chat, and Blended support channels. This role offers an opportunity to gain hands-on experience in e-commerce customer support, issue resolution, and customer experience.

Key ResponsibilitiesAssist in handling customer queries and escalations through Voice, Chat, and Blended channels.Support customers with queries related to orders, deliveries, returns, refunds, cancellations, payments, and products.Coordinate with internal teams to ensure timely resolution of customer issues.Follow up on open cases and ensure proper closure.Maintain accurate records of customer interactions and escalations.Identify recurring customer issues and highlight them to the team.Meet defined TAT, quality, CSAT, and productivity expectations.Follow customer support processes, guidelines, and escalation protocols.

RequirementsFreshers / 0–1 year of experience in Customer Support, Customer Experience, or a similar role.Strong verbal and written communication skills.Comfortable handling Voice, Chat, and Blended support processes.Good problem-solving and interpersonal skills.Ability to handle customer queries patiently and professionally.Basic knowledge of MS Excel/Google Sheets and CRM/ticketing tools.Prior exposure to E-commerce, Retail, Marketplace, or Consumer Internet is a plus.Willingness to work in a fast-paced customer-facing environment.