Customer Support Executive
Policybazaar · Gurgaon
- Experience0–5 yrs
- SalaryDisclosed
- Work modeonsite
- Levelfresher
- Posted15 Sept 2026
About Policybazaar
Policybazaar is hiring in Gurgaon in insurance. This role looks for around 0+ years of experience.
Skills
- voice-based customer support
- English
- CRM systems
- Microsoft Office
The role
A customer support executive at an insurance marketplace handles voice-based customer support, resolves policy service issues, and updates CRM systems while delivering accurate information through inbound and outbound calls. English supports clear customer interactions and follow-ups.
Full job description
Contact - Hr SHUBHI SENGAR - 8130202182 JOB SUMMARY:
Shift Timing: 10 Am-7 Pm
Salary Budget: Fresher - 2.55 LPA - 3 LPA
Experienced get hike on their Last CTC or max 4LPA.
Language Proficiency: Good command over English (spoken).
Key Responsibilities:
Handle incoming calls and respond to customer queries in a timely and professional manner.
Make outbound calls to customers for follow-ups, feedback, or information updates.
Resolve product/service-related issues effectively, escalating when necessary.
Maintain a high level of customer satisfaction by providing accurate information and support.
Document all customer interactions and update CRM systems.
Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
Work closely with the team to improve service standards and processes.
Required Skills & Qualifications:
Under Graduates & Graduates are welcome. Freshers can also apply.
04 years of experience in customer support (voice process).
Excellent verbal communication skills in English.
Good listening skills, patience, and empathy when dealing with customers.
Basic computer knowledge (MS Office, Email, CRM tools).
Interested candidates can share their CVs with shubhisengar@policybazaar.com or Call on 8130202182