Customer Success Manager , SMB
Birdeye · Gurgaon
- Experience3–8 yrs
- SalaryNot disclosed
- Work moderemote
- Levelmid
- Posted18 Sept 2026
About Birdeye
Birdeye is hiring in Gurgaon in technology software. This role looks for around 3+ years of experience.
Skills
- SaaS
- Customer Success
- Customer Retention
- SaaS Platform Configuration
- SaaS Platform Troubleshooting
- Salesforce
- Social Media
- Search Engine Optimization
- Search Engine Marketing
- Customer Relationship Management
- Project Management
- Time Management
The role
A customer success manager at a software product company manages small-business accounts, guiding SaaS onboarding, customer retention, and reputation management while configuring and troubleshooting SaaS platforms. The role applies Salesforce, social media, and search engine optimization to educate customers, renew subscriptions, and deliver measurable business value.
Full job description
Job Summary
Title: Customer Success Manager (Retention and Growth)
Location: Remote
City: Gurugram
Working Hours: 3.30 AM to 12:30 PM (IST)
What You ll Do
Birdeye is looking for experienced Customer Success Managers to manage and grow our Small Business Accounts client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer s overall experience with Birdeye. We ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!
Requirements
Bachelor s degree in science, mathematics, business, technology, engineering or equivalent experience
3+ years experience in professional services or B2B Customer Success, preferably in SaaS
Proven ability in organization, project management, time management, and communication skills
Basic understanding of CX/SEM/SEO/advertising/social media
Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
Experience with online subscription / SaaS products is a must
Energetic personality you love working with customers, result-oriented and are customer obsessed
Enthusiasm for troubleshooting issues; excited to learn and use new products/features
Ability to quickly grasp and concisely explain technological and business concepts
Proven track record in managing Small Business customer relationships and delivering results
Ability to stay calm and manage clients even under adverse conditions
Diligence and organization in follow-up processes document all calls/customer interactions in CRM (Salesforce)
Nice to have
Experience in Customer Experience / Reputation Management, Social Media Campaigns
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.