Customer Success Executive
Zimyo · Gurgaon
- Experience1–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted15 Sept 2026
About Zimyo
Zimyo is hiring in Gurgaon in staffing hr. This role looks for around 1+ years of experience.
Skills
- HRMS
- customer onboarding
- implementation
- product adoption
- customer retention
- customer relationship management
- stakeholder management
- business process analysis
- SaaS
The role
A customer success manager at an HR technology company guides onboarding, product adoption, and customer retention through HRMS configuration and SaaS implementation, while translating business processes into practical solutions and driving account growth through customer relationship management and stakeholder management.
Full job description
We are looking for executives who are passionate about building strong customer relationships and helping businesses get maximum value from technology.
In this role, you will work closely with customers throughout their journey with Zimyo - from onboarding and implementation to product adoption, engagement, retention, and renewals. You will also act as a Techno-Functional Consultant, helping customers understand and effectively leverage Zimyo's HRMS capabilities.
This is a hands-on role that requires strong communication, problem-solving, stakeholder management, and a customer-first mindset.
Key Responsibilities
Manage relationships with assigned customers and serve as their primary point of contactDrive customer onboarding, implementation, training, product adoption, engagement, retention, and renewalsAct as a Techno-Functional Consultant and help customers configure and leverage Zimyo effectivelyUnderstand customer processes, requirements, and business objectives, and recommend relevant product solutionsConduct regular customer health checks and business reviews to identify opportunities and potential churn risksMonitor customer usage, adoption, satisfaction, and engagement metrics and proactively address areas of concernOwn customer escalations and coordinate with Product, Support, Engineering, and Sales teams to ensure timely resolutionShowcase new product features, communicate relevant product updates, and drive adoption of new modules and capabilitiesCommunicate the ROI and business value of Zimyo throughout the customer lifecycleIdentify opportunities for account growth through upselling and cross-sellingGather customer feedback and translate insights into actionable recommendations for internal teamsDrive customer advocacy through CSAT/NPS surveys, testimonials, case studies, external reviews, and referralsHelp customers make effective use of Zimyo's knowledge resources, tutorials, how-to content, and webinarsContribute to improving Customer Success processes, best practices, and customer-facing resources
Qualifications
Post-graduation, preferably with an MBA in HR/Management1–3 years of relevant experience in Customer Success, Account Management, HR Tech, SaaS, or a related domainPrior experience in HR-Tech/SaaS will be an advantageStrong communication and presentation skillsExcellent analytical, problem-solving, and stakeholder management abilitiesStrong customer relationship management skillsAbility to understand business processes and translate customer requirements into practical solutionsA proactive, ownership-driven and customer-first approach
Additional Information
Work with a fast-growing HR Tech/SaaS company solving real business challengesOpportunity to work closely with the Founding Team and experienced HR Tech professionalsExposure to customers, business processes, and technology across the complete HR lifecycleMeritocratic culture with opportunities for rapid career growthCompetitive compensation and performance-driven rewardsESOP opportunitiesGroup health insurance and other financial benefitsAn environment focused on continuous learning, ownership, and personal growth