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Customer Service Specialist at Policybazaar.com — Gurgaon

Experience0–1 yrs
SalaryDisclosed
Work modeonsite
Levelfresher
Posted15 Sept 2026

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About Policybazaar.com

Policybazaar.com is hiring in Gurgaon in insurance. This role looks for around 0+ years of experience.

The role

Fresher Customer Service Specialist role at an insurance comparison platform: handle inbound and outbound calls to resolve customer queries, provide information on insurance policies, premium calculations, and policy status, escalate unresolved issues, and update customer records in a CRM system. Required skills include excellent communication in English and Hindi, basic computer knowledge, proficiency in MS Office and email, and patience and empathy. Office work mode is on-site in Gurugram, Haryana (6 days working with a roster).

Full job description

International/ Domestic Customer Support ExecutiveOffice Location: Gurugram, HaryanaContact Person - HR Anjali - What's app your resume to 8826269231Interview Mode - Face to Face only (No Virtual rounds)Work Mode- On-site workingWorking days- 6 days working with a roster offPreferred Languages- English, Hindi, Tamil, Telugu, KannadaSalary- 2.5 - 4 LPA

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls to address customer queries and concerns.Provide accurate information regarding insurance policies, premium calculations, and policy status.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintain customer records by updating information in the CRM system.Ensure customer satisfaction through professional communication and problem-solving.Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

Excellent communication skills (verbal and written) in English and Hindi.Ability to handle customer queries efficiently and politely.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate customers.Prior experience in a call center or customer support role is a plus.Freshers and experience both can apply.Minimum education: Graduate.Salary package 2.5 LPA to 4 LPA.

Interested candidates can share their resume to anjalikumari@policybazaar.comor What'sapp to 8826269231

Regards,HR AnjaliPolicy Bazaar

We are looking for Immediate joiners .