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Customer Service Representative at Policybazaar.com — Gurgaon

Experience15–25 yrs
SalaryDisclosed
Work modeonsite
Levelvp
Posted15 Sept 2026

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About Policybazaar.com

Policybazaar.com is hiring in Gurgaon in insurance. This role looks for around 15+ years of experience.

The role

VP-level customer service representative role at an insurance-focused platform; handle inbound and outbound calls to answer customer queries, provide insurance policy and premium information, update customer records in a CRM, and escalate unresolved cases. Skills/tools: MS Office and email, plus communication in English and Hindi. On-site in Gurugram, Haryana, India (6 days working with roster off).

Full job description

Contact Person : HR Neetu Mehta - 7042547373

Job Profile- Customer Support ExecutiveJob Location: Gurugram, Haryana only (On-site)Qualification- Graduation MandatoryLanguages- Tamil/EnglishSalary- 2.5 - 4 LPA + IncentivesWorking Days- 6 days working with roster off.

Job descriptionPolicy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:Handle inbound and outbound calls to address customer queries and concerns.Provide accurate information regarding insurance policies, premium calculations, and policy status.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintain customer records by updating information in the CRM system.Ensure customer satisfaction through professional communication and problem-solving.Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:Excellent communication skills (verbal and written) in English and Hindi.Ability to handle customer queries efficiently and politely.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate customers.Prior experience for customer support role.Freshers and experience both can apply.Minimum education: Graduate.Salary package 2.5 LPA to 4 LPA.

Interested candidates can share their resume to neetumehta@policybazaar.com orWhat's app to 7042547373

Regards,HR Neetu MehtaPolicy Bazaar