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Customer Service Representative at Policybazaar.com — Gurgaon

Experience0–1 yrs
SalaryDisclosed
Work modeonsite
Levelfresher
Posted15 Sept 2026

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About Policybazaar.com

Policybazaar.com is hiring in Gurgaon in insurance. This role looks for around 0+ years of experience.

The role

Fresher-level Customer Service Representative (Customer Support Executive) role at an insurance comparison platform (Policybazaar.com). You handle inbound and outbound customer calls, answer queries about insurance policies, premium calculations, and policy status, update customer records in a CRM, and escalate unresolved issues to internal teams while meeting team targets. Required skills include excellent English and Hindi communication, basic computer knowledge with MS Office and email, and patience/empathy for irate customers. On-site in Gurugram/Gurgaon, Haryana, India (6 days working with roster off) with face-to-face interviews only.

Full job description

Job Profile- Customer Support ExecutiveJob Location: Gurugram, Haryana only (On-site)Qualification- Graduation MandatorySalary- 2.5 - 4 LPA + IncentivesWorking Days- 6 days working with roster off.Contact Person - HR Anjali - What's app your resume to 8826269231Interview Mode - Face to Face only (No virtual rounds)

Job descriptionPolicy Bazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:Handle inbound and outbound calls to address customer queries and concerns.Provide accurate information regarding insurance policies, premium calculations, and policy status.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintain customer records by updating information in the CRM system.Ensure customer satisfaction through professional communication and problem-solving.Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:Excellent communication skills (verbal and written) in English and Hindi.Ability to handle customer queries efficiently and politely.Basic computer knowledge and proficiency in MS Office and email.Patience and empathy to manage difficult or irate customers.Prior experience for customer support role.Freshers and experience both can apply.Minimum education: Graduate.Salary package 2.5 LPA to 4 LPA.

Interested candidates can share their resume to anjalikumari@policybazaar.com orWhat's app to 8826269231.

Regards,HR AnjaliPolicy Bazaar

We are looking for Immediate joiners .