Customer Service Admin

Job Summary

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.

Resolves customer service issues for complex, multi-country or multi-regional accounts.

Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.

Qualifications

This role requires, sense of responsibilities, quality in work delivered, flexibility and good English communication skills both verbal and written.

Bachelors Degree from recognized University.

Good command on English (Written and Verbal)

Requires sense of responsibilities, quality in work delivered, flexibility and very good English communication skills both verbal and written.

Typically 1-3 years of relevant experience for entry to this level.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service

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