Customer Service Admin
Agilent Technologies · Gurgaon
- Experience1–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted12 Sept 2026
About Agilent Technologies
Agilent Technologies is hiring in Gurgaon in pharma biotech. This role looks for around 1+ years of experience.
Skills
- customer service
- order fulfillment
- order status management
- service order processing
- ticketing
- quote processing
- English
The role
A customer support executive at a scientific instruments company manages SAP CRM order fulfillment, C4C service requests, and repair and calibration coordination. The role handles service orders, returns, invoicing, and contract administration while resolving customer issues through established processes.
Full job description
Job Description
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Works on the allocated task assigned within the given timelines by following the standard process SOP and WI. Quality is of utmost importance for the process. Responsible for creating ticket, service order, and/or processing quotes acceptance along with other additional activities. Awareness of tools such as SAP CRM and C4C are preferred. Must know how, what and when to communicate relevant information with both internal and external customer. Works very closely with partners and ensuring their expectations are met and well-handled within process guidelinesResolves problems by applying established policies, procedures and tactics.
Qualifications
Min. Education & Experience:
Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience. Minimum of 1 - 3 years of total work experience for entry to this levelRequires excellent English written and verbal communication skills.
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
No
Shift:
Day
Duration:
No End Date
Job Function:
Customer Service