Customer Service Admin
Agilent Technologies · Gurgaon
- Experience1–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted15 Sept 2026
About Agilent Technologies
Agilent Technologies is hiring in Gurgaon in pharma biotech. This role looks for around 1+ years of experience.
Skills
- order fulfillment
- customer service
- order status management
- repair and calibration requests
- product returns
- accounts receivable collections
- invoicing
- contract administration
- lease administration
- service ticket creation
- service order processing
- quote acceptance processing
- SAP CRM
- English
The role
A customer service executive at a scientific instrument company manages order fulfillment, service requests, repairs, returns, invoicing, and contract administration using SAP CRM. The role creates service tickets, service orders, and quote acceptances while coordinating logistics, manufacturing, sales, service representatives, and partners.
Full job description
Job Summary
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Responsibilities
Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.
Quality is of utmost importance for the process.
Responsible for creating ticket, service order, and/or processing quotes acceptance along with other additional activities.
Awareness of tools such as SAP CRM and C4C are preferred.
Must know how, what and when to communicate relevant information with both internal and external customer.
Works very closely with partners and ensuring their expectations are met and well-handled within process guidelines
Resolves problems by applying established policies, procedures and tactics.
Qualifications
Min. Education & Experience:
Requires minimum graduate certification and/or higher education, or equivalent combination of education and experience.
Minimum of 1 - 3 years of total work experience for entry to this level
Requires excellent English written and verbal communication skills.
Additional Details
This job has a full time weekly schedule.
Job Details
Travel Required: No
Shift: Day
Duration: No End Date
Job Function: Customer Service
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.