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Customer Onboarding Operations at airtel — Gurgaon

Experience6–10 yrs
SalaryNot disclosed
Work modeunknown
Levelsenior
Posted18 Sept 2026

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About airtel

airtel is hiring in Gurgaon in telecom. This role looks for around 6+ years of experience.

Skills

KYC
AML
Customer Due Diligence
Enhanced Due Diligence
Name Screening
FATCA-CRS
Beneficial Ownership
CKYCR

The role

Customer onboarding operations professional in banking and financial services who manages KYC and AML controls across entity onboarding, modifications, and closure. They oversee name screening, customer due diligence, beneficial ownership, FATCA-CRS, shareholding analysis, and CKYCR submissions while improving standard operating procedures and control processes. Their skills include KYC and AML, customer due diligence, beneficial ownership, FATCA-CRS, name screening, CKYCR, regulatory compliance, and audit controls.

Full job description

This is a Subject Matter expertise profile which requires the incumbent to manage, mentor and hand-hold a process primarily being put into place to deal with identification and performance of tasks for Name Screening across actor(s) for the bank. That is, individual customers, non-individual customers/entities and their respective KYC representatives , retailer and distributor vertical based actor types.

The incumbent is expected to act as a catalyst for management of the Entire Control management across the entity Life-cycle (Onboarding , post-Modifications, and Closure) of entities identified by the bank SoP for performance of any onboarding related consequence management or control actions

The Incumbent is expected to be well versed with the extant norms , guidelines of various regulatory bodies such as RBI , UIDAI, CERSAI, NeSL , CRILIC, Ministry of Corporate Affairs, and all relevant URLs, Sites in the Corporate/ mSME/ Non Individual domain.

The Incumbent has to provide thought leadership and process improvement initiatives by demonstrating Control across Audit observations, good performance across RISK scorecards and ensure Compliance for reporting to relevant external and Internal authorities and control functions.

The Incumbent may possess relevant trainings , certifications in the field of KYC/AML or relevant experience in their past organizations with regards to CDD /EDD activities and their corresponding consequence management actions

Key D eliverables

Updation of SoPs basis guidelines and compliances laid by Regulator(s) ( like RBI , UIDAI etc.) with respect to Manual Onboarding Operations. Periodic Onboarding Due Diligence – Such as Creation / Management / Closure, of Accounts , Name Screening for Individual and Non- Individual entities (including BCs and BC Agents), and Individuals as Authorized Signatories of these entities NeSL / CRILIC/ Identification and Due diligence for all Non Individual Actors – Identification of UBO/FATCA-CRS/ Share-Holding pattern etc, Uploading of Non Individual Legal entity to CKYCR (CERSAI) Ensure Clean Compliance and reporting , nil Audit observations , Process adherence from the team as per SoP and Way-of-Working Interacting with team(s) like Product, IT, CBS, CX, Risk , Audit, Compliance, Internal Control (Control Functions)