Customer Care Professional
AMERICAN EXPRESS · Gurgaon
- Experience1–6 yrs
- SalaryNot disclosed
- Work modehybrid
- Posted1 Oct 2026
About AMERICAN EXPRESS
AMERICAN EXPRESS is hiring in Gurgaon in financial services. This role looks for around 1+ years of experience.
Skills
- risk analysis
- credit abuse detection
- fraud prevention
- International Contact Center
The role
A customer service representative at a financial services company analyzes account information and credit abuse patterns to prevent fraud and financial loss, using credit collections and risk analysis. The role also handles inbound and outbound customer cases.
Full job description
Description:
Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.
Responsibilities:
Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Qualifications:
Minimum Qualifications:
Minimum 1 year of meaningful experience in International Contact Center Domain.
Strong proficiency in verbal and written communication skills.
Should possess analytical, decision making and problem-solving skills.
Preferred Qualifications:
Graduate with minimum 1 year experience in contact center domain
Prior experience in credit, collections is preferred.