Customer Care Professional-T3-I

We are looking for a colleague who is passionate about Merchants and interested in owning all aspects of Merchant relationships. In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to requests from merchants, onboarding the merchant accounts on the system, evaluating and analyzing merchant account information and recommending tailored solutions to merchants that add value to their business.

Minimum Qualifications:

Colleague must not be on PIP/Review period

Excellent verbal and written communication skills

Ability to evaluate Merchant and financial information

High result orientation

Ability to take independent decisions & meet stringent deadlines

Demonstrated dependability

Preferred Qualifications:

Graduates

The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation

Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers.

Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance

Review, analyze, and process merchant requests from the simple to the complex

Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license,

Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.

Ensure timely execution of cases and following strict deadlines for enhanced merchant experience as per the SLA defined

Strong analytical and collaboration skills

Excellent written and verbal communication skills

Demonstrates ability to be self-directed with excellent follow through and meet efficiency goals

Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care

Able to interact professionally with all levels of clients

Ability to manage multiple tasks simultaneously

Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.

This is a night shift: 19:30-04:00

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.