Customer Care Executive - Fresher
Datacultr · Gurgaon
- Experience0–2 yrs
- SalaryDisclosed
- Work modeonsite
- Posted27 Sept 2026
About Datacultr
Datacultr is hiring in Gurgaon in financial services. This role looks for around 0+ years of experience.
Skills
- Customer Support
- Document Management
- Microsoft Excel
The role
A customer support executive at a lending technology platform handles B2B customer concerns, resolves product complaints, and manages CRM transactions using Customer Support, CRM platforms, and Microsoft Excel. The role also maintains customer documentation and follows up on resolutions.
Full job description
About the job:Key Responsibilities:
1. Listening to our B2B customers' concerns and handling product related complaints or queries on TAT basis.
2. Contribute ideas to resolve customer problems to improve productivity.
3. Maintain and update customer documentation as needed.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Actively listen to concerns with a Solution-oriented approach.
6. Manage transactions in the CRM.
Who can apply:Only those candidates can apply who:
Salary:₹ 2,00,001 - 3,00,000 /year
Experience:No experience required
Deadline:2026-10-27 23:59:59
Other perks:5 days a week, Free snacks & beverages, Health Insurance
Skills required:Interpersonal skills, Effective Communication, Document Management and Customer Support
Other Requirements:1. 0-2 years of experience required in any customer support process or role, i.e. preferably from a technical process or an IT company.2. Smart freshers with good communication skills can apply.3. Active listener.4. Must be proficient in any of the above mentioned languages along with English.5. TAT oriented approach.6. Good working knowledge with Microsoft Excel or Microsoft Suite.7. Excellent communication and interpersonal skills.
About Company:Datacultr is a platform as a service that allows consumer lending companies to significantly reduce their risk on 'new to credit' customers. Datacultr allows the lender to give out unsecured loans at a lower risk by allowing borrowers to present their newly purchased or existing smartphones as collateral. We live in India, Southeast Asia, Kenya, Tanzania & LATAM. Thus far, our clients have secured over 800k loans on the platform in the last 12 months, amounting to a loan value of around US$92Mn. Datacultr currently has operating offices in Dubai, Gurgaon, and Singapore. The primary development center is in Gurgaon, India.