Collections Specialist

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji — day and night.

What You Will Do:

The Collections Specialist will play a key role in maintaining healthy cash flow by managing outstanding customer accounts and ensuring timely payment collection. In this position, the Collections Specialist will be responsible for following up on overdue accounts, resolving billing issues, and collaborating with internal teams and customers to achieve payment resolutions. The Collections Specialist will also provide strategic insights through regular reporting and process improvements to enhance collections efficiency.

Main Responsibilities:

Manage and monitor accounts with overdue payments, ensuring all balances are up-to-date and accurate.

Maintain detailed and accurate records of collections activities, including communications, payment arrangements, and updates to accounts.

Reach out to clients via phone calls, emails, and written correspondence to follow up on overdue accounts and negotiate payment plans or settlements.

Investigate and resolve billing discrepancies by collaborating with customers and internal teams.

Develop and negotiate payment plans or settlements, ensuring that payment terms are clear and adhered to by all parties.

Generate and provide regular reports on the status of outstanding accounts, including aging reports and collection progress.

Partner with sales, customer service, and finance teams to address billing issues and ensure accurate invoicing.

Work with the legal team to initiate collections actions for unpaid or unresponsive accounts in accordance with applicable regulations.

Requirements

Minimum Qualifications (knowledge, skills, and abilities):

Excellent command of English, both written and spoken, is required.

Minimum two (2) years’ experience in collections, accounts receivable, or a related field.

Strong negotiation, communication, and customer service skills.

Proficient in accounting software and Microsoft Excel, with working knowledge of basic functions and the ability to adapt to new systems quickly.

Demonstrate the ability to identify and resolve issues efficiently and effectively, ensuring customer satisfaction and timely payment.

Strong organizational skills with the ability to manage a high volume of accounts effectively.

Ability to accommodate collaboration with international teams across multiple time zones.

Preferred Qualifications/Nice to Have:

Proficient in Navision accounting system.

Benefits

What You’ll Get From Us:

A creative technology environment with ownership and responsibility.

Feedback-driven culture where your ideas matter.

Opportunities for professional and personal growth in a global company.

Access to learning platforms such as OpenUp, Pluralsight, GoodHabitz, and LinkedIn Learning, as well as 40 hours per year dedicated to learning & development during working time.

Flexible working hours and (partially) remote work options.

Interested?

We look forward to your application, including your possible starting date and salary expectations.