Collections Assistant
AuthBridge · Gurgaon
- Experience2–3 yrs
- SalaryDisclosed
- RoleCollections
- Work modeonsite
- Posted13 Oct 2026
About AuthBridge
AuthBridge is hiring in Gurgaon in staffing hr. This role looks for around 2+ years of experience.
Skills
- Collections
- Accounts receivable
- Credit control
- Microsoft Excel
- ERP/accounting software
- Fair debt collection practices
The role
Collections assistant for a staffing and HR company. Manages overdue accounts, negotiates payment plans and resolves billing disputes using collections, accounts receivable and credit control practices. Applies Microsoft Excel and ERP/accounting software to reconcile payments and maintain account records.
Full job description
Roles and Responsibilities :
Portfolio Management: Monitor assigned accounts receivable balances to identify overdue accounts and track collection progress against monthly targets.
Customer Engagement: Contact delinquent accounts via phone, email, and formal letters to negotiate prompt payment and resolve past-due balances.
Payment Structuring: Negotiate payment plans, settlements, or extensions within established organizational credit guidelines.
Dispute Resolution: Investigate customer billing queries, rate discrepancies, and missing invoice details in coordination with internal billing and sales teams.
Record Keeping: Maintain detailed, real-time records of all client interactions, payment promises, and collection activities in the CRM/ERP system.
Financial Reconciliation: Account for incoming payments, process wire/card transactions, and assist in applying payments to correct customer accounts.
Account Escalations: Identify non-responsive or high-risk accounts and prepare necessary documentation for legal proceedings or third-party collection agencies.
Job Requirements :
Experience: 2 to 3 years of direct experience in business-to-business (B2B) or business-to-consumer (B2C) collections, accounts receivable, or credit control.
Education: High school diploma required; Bachelor’s degree in Accounting, Finance, or Business Administration is preferred.
Technical Skills: Proficiency in MS Excel (VLOOKUPs, Pivot Tables) and experience with ERP/accounting software.
Communication: Exceptional verbal and written communication skills to handle difficult conversations with tact, firmness, and professionalism.
Compliance Knowledge: Basic understanding of fair debt collection practices, credit terms, and local financial regulations.
Problem-Solving: Strong analytical capabilities to reconcile complex accounts and identify underlying payment blockers.