Chief Manager – Quality & Service Excellence
Axis Max Life Insurance Limited · Gurgaon
- Experience8–9 yrs
- SalaryDisclosed
- Work modeonsite
- Levelexecutive
- Posted14 Sept 2026
About Axis Max Life Insurance Limited
Axis Max Life Insurance Limited is hiring in Gurgaon in insurance. This role looks for around 8+ years of experience.
Skills
- Lean Six Sigma
- Project management
- Process excellence
- Business Process Management
- Design Thinking
- Stakeholder management
- Change management
- Analytical thinking
- Statistical skills
- Minitab
- Facilitation
- Certified Black Belt
The role
A quality and service excellence manager at an insurance company drives Lean Six Sigma, process excellence, and Design Thinking initiatives across distribution functions. This person delivers transformational projects, maps processes in ARIS, and builds quality capability through training and governance.
Full job description
JOB SUMMARYResponsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA.
KEY RESPONSIBILITIES
Project Management and Delivery - Six Sigma
Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions. Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.Facilitating change & stakeholder management as part of transformational programs and improvement projectsProject management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.Work with project teams for representing the function/organization in various external/internal Quality Competitions.Conduct internal/external benchmarking and in-sighting for best practice identification and replication
Process Excellence (Business Process Management System, BPM)
Process identification, documentation and managing version controlsRegular process gap analysis with business teams with solution identification and monitoring to ensure deploymentWork with business training teams to design process level training and certification program and drive adoption in partnership with businessDesigning process flow diagrams on ARIS
Quality Culture and Capability Building
Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)Reporting of Quality initiatives to Sr. managementSupport in last mile deployment of all Quality initiatives at functional level MEASURES OF SUCCESS
Six Sigma project closuresBusiness Impact achieved BPM task completionDriving QDNA at functional levelMonthly governance and dash boarding
KEY RELATIONSHIPS (Internal /External)
Internal: Business heads, Quality head, Cross functional teams, Quality team, SellersExternal: As applicable (End Customers, business partners)
KEY COMPETENCIES/SKILLS
Lean Six SigmaDesign ThinkingInnovation ToolsStakeholder ManagementProject managementChange ManagementAnalytical ThinkingStatistical SkillsMini Tab Strong Communication/Presentation SkillsFacilitation and interpersonal skills DESIRED QUALIFICATION AND EXPERIENCECertified Black Belt experience is a must with knowledge of minitab tool.Experience in design thinking, innovation other than DMAIC will be preferred.Graduate with 8+ years’ experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in distribution functions.Process improvement experience via Kaizens and other LEAN tools.