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Associate - VKYC, Support at SBI Card — Gurgaon

Experience0–1 yrs
SalaryNot disclosed
Work modeonsite
Levelfresher
Posted18 Sept 2026

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About SBI Card

SBI Card is hiring in Gurgaon in financial services. This role looks for around 0+ years of experience.

Skills

KYC regulatory compliance
Microsoft Excel
Process Orientation
Analytical Ability

The role

A KYC analyst at a financial services company conducts video KYC verification and applies KYC regulatory compliance to customer cases, while using Microsoft Excel and managing case decisions and escalations. The role maintains accurate records and timely customer support.

Full job description

SBI Card is hiring for the role of Associate - VKYC, Support!

Responsibilities of the Candidate:

Review , execute and decision the allocated cases for Video KYC processes : This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined)

Ensure 100% adherence to the regulations/policy defined for Video KYC process as well as KYC documents ( Officially valid documents -OVD's)Ensure accurate updation of the decisioning files/system for the final decisions on the cases

Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same

Ensure prioritization and closure of urgent customer/internal stakeholders emails as well as VKYC referrals

Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's

Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes

Ensure nearly zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities

Cater to exceptional requests, escalation, queries and activities as required by the business

Requirements:

Working knowledge on Excel

Understanding of basic KYC regulatory compliance framework

Process Orientation

Verbal and written communication

Detail Orientation

Analytical Ability

Graduate in any discipline.