Associate II, BPS Operations Processing

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Process cardholder/merchant dispute transactions within Visa/MasterCard and federal rules and regulations.

About The Team

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions!

What You Will Be Doing

Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processingHandles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulationsReviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchantsEnsures compliance with federal and state regulations in resolving billing errorsResponds to telephone inquiries from cardholders, financial institutions and merchants regarding disputesWhen unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledgeHandles/resolves non-posted items, retrieval projects and authorization chargeback’sMeets the standards of the job, such as quality standards and adherence to schedule

Other related duties assigned as needed.

What You Will Bring

Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulationsKnowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processingExcellent customer service skills that build high levels of customer satisfactionEffective verbal and written communication skillsComputer navigation and operation skillsDetail-oriented with good organizational skillsAbility to manage multiple tasksAbility to work both independently and in a team environmentAbility to maintain confidentialityEligibility Criteria~ Educational Qualification~Any Graduation Mode of Study~ Full Time/Distance Education Employment Mode~ Full Time Job Location~ Gurgaon, India

What We Offer You

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities – FIS is your final career step!A competitive salary and benefitsA variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass