Associate II, BPS Client Service & Support

What you will be doing

Reviews, analyzes, and interprets correspondence related to account maintenance.

Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst).

Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst).

Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).

Researches and resolves internal and externally submitted account questions and problems.

Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst).

Meets production standards for account servicing tasks:

Completes account maintenance.

Processes loan payoff requests. Processes paid loans.

Follows up on insurance information, and processes insurance on accounts.

Processes payments and payment exceptions.

Performs escrow analyses. Prepares and executes annual escrow analyses.

What you bring:

Results Orientation

Customer Focus

Fostering Relationships

Effective Communication Written and Oral & Strong questioning, negotiating/probing skills Other for Interview Questionnaire

Resilience and Motivation

Attention to Detail and Quality Orientation

Assimilate and Analyse Information Problem Solving

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A broad range of professional education and personal development possibilities FIS is your final career step!

A competitive salary and benefits

A variety of career development tools, resources and opportunities.

With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

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