Associate Director

Job Description – AD/D-Strategy & Operations

About UsBattery Smart is India’s largest and fastest-growing battery-swapping network for electric two and three-wheelers.Founded in 2019 and launched in 2020, we are transforming electric mobility by making it accessible, economical, and scalable through a partner-led model. Today, we power the journeys of 1 lac+ drivers daily across 1,600+ swap stations in India.

Role OverviewWe are looking for a seasoned operations leader to take ownership of our PAN-India partner relationship managementfunction. This role is responsible for the full post-onboarding lifecycle of 1,500+ franchise partner stations and 80+ B2B fleet clients, managing a 30-member team and driving partner economics, collections, compliance, and retention.

Key Responsibilities• Partner Lifecycle Ownership: Own the end-to-end partner lifecycle post-onboarding across 1,500+ stations-including relationship management, grievance resolution, terminations, and revenue-share collections.• B2B Fleet Client Management: Manage full lifecycle of 80+ B2B fleet clients covering billing, collections, and client servicing.• Revenue & Collections• Contract Renewals: Lead contract renewal cycles across the partner network• Compliance & Asset Recovery• Growth Initiatives: Identify and launch partner-led growth programs that improve partner earnings, reduce manualworkload, and drive new user acquisition.• Cross-Functional Collaboration: Work closely with city operations, finance, legal, product, and business development teams to align partner operations with company-wide goals.

What You Will Need● 8+ years of experience in operations, partner/channel management, or supply-side roles in high-growthstartups or scale-ups (EV/mobility, logistics, e-commerce, or marketplace businesses preferred).● Proven track record of owning P&L at a national scale with direct budget accountability● Experience managing large distributed teams (30+ members) across multiple geographies.● Strong background in partner/franchisee lifecycle management-onboarding, retention, renewals,compliance, and exits.● Hands-on experience with collections, revenue-share models, and partner economics.● Comfortable working with legal processes● Strong analytical skills-ability to use data to drive partner performance, identify at-risk accounts● Excellent stakeholder management and communication skills across functions (finance, legal, product,city ops).Why Battery Smart• Work on real-world impact problems accelerating EV adoption in India• Build products used daily by drivers and partners across multiple cities• Opportunity to own systems at scale from day one• High ownership, fast execution, and strong learning environment