Associate - Customer Services, T1 Service
SBI Card · Gurgaon
- Experience0–1 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelfresher
- Posted18 Sept 2026
About SBI Card
SBI Card is hiring in Gurgaon in financial services. This role looks for around 0+ years of experience.
Skills
- customer service processes
- RPA
- First Response Time
- real-time resolution
- schedule adherence
- Average Handle Time
- productivity
- process adherence
- quality assurance
- customer retention
- voice call quality
- First Call Resolution
- Customer Satisfaction
The role
A customer service associate at a credit card company handles customer service processes and RPA process improvement, resolving requests accurately while meeting service quality and compliance standards. The role applies customer retention and voice call quality to strengthen customer experiences.
Full job description
SBI Card is hiring for the role of Associate - Customer Services, T1 Service!
Responsibilities of the Candidate:
Provide servicing to customers ensuring optimum service levels to enhance customer experience
Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
Ensure maintenance of TAT of resolution across sub-processes
Ensure process documentation and compliance adherence
Requirements:
FRT(First Response Time) Rate
Real time resolution rate
Process Improvement through RPA
Schedule adherence
AHT & Productivity
Process Adherence as per MOU
Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
Knowledge of customer service processes
Graduate in any discipline