AML Operations Lead

About Syfe

At Syfe, we’re transforming how everyday people approach investing. By providing one intuitive mobile and web platforms, we’ve driven down investment costs while empowering individuals to take control of their financial future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage.

As part of Syfe, the largest investment platform in APAC with over US$10 billion in assets under administration, we are united by a mission to make wealth-building simpler, smarter, and more accessible. Backed by US$132 million in funding, Syfe is a trusted partner for over 250,000 in Singapore and Hong Kong, and 130,000 in Australia. Together, we aim to shape the future of wealth by delivering innovative tools and experiences for anyone ready to build real, long-term wealth.

The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards, as well as being recognized as one of the Top LinkedIn Startups in Singapore. If you’re passionate about empowering individuals and shaping the future of investing, join us in making a lasting impact.

Responsibilities

Lead and manage the AML Operations team, overseeing day-to-day workflow allocation, capacity planning, and case prioritisation across CDD, EDD, ongoing name screening, periodic CDD reviews, and transaction monitoring.Plan and manage shift rosters for the AML Operations team to ensure adequate coverage across the group's operating hours (Singapore, Hong Kong, Australia), including allocating shift assignments, handling coverage gaps/swaps, and escalating unresolved staffing shortfalls.Perform the checker function over all applicable AML Ops maker-level output — independently reviewing and approving/rejecting CDD/EDD assessments, name screening dispositions, periodic review outcomes, and transaction monitoring alert closures prepared by the team.Review Suspicious Transaction Reports (STRs) prepared by the team, ensuring accuracy, completeness, and timely escalation before liaising with Group Compliance for regulatory filing.Act as the primary escalation point for complex, high-risk, or ambiguous AML/KYC cases referred by the team, and for queries from Client Success and other internal stakeholders that the team cannot resolve.Own and drive continuous enhancement of AML/CFT policies, procedures, and training materials, incorporating checker findings and error trends into process and training updates.Monitor team quality and productivity against defined SLAs/QA metrics, identify recurring errors or control gaps, and report findings to Group Compliance.Support regulatory inspections, audits, and ad-hoc projects, and lead process improvement initiatives across the AML Ops function.

Minimum Qualifications

At least 6 years of hands-on AML/CFT, KYC, or CDD experience within a financial institution or regulated environment with MAS and/or SFC licensed firms, including prior experience in a checker, QA, or supervisory capacity.Demonstrated people management or team-lead experience, including workload allocation and performance feedback.Strong working knowledge of MAS AML/CFT Notices and/or SFC AML guidelines relevant to CDD, EDD, and STR obligations.Excellent command of written and spoken English.Independent, task-oriented, and comfortable exercising judgment and escalating appropriately.Meticulous, with strong attention to detail and sound risk-based decision-making.Willingness to work on a shift basis, including early/late shifts and weekend/public holiday coverage where required, to support AML Operations coverage across the group's APAC time zones (Singapore, Hong Kong, Australia).

Preferred Qualifications

Prior experience building or refining AML/CFT QA frameworks or checker processes.Enjoys working in a fast-paced, entrepreneurial environment.Strong interest in fintech and investments.

Come As You Are

We believe in the power of diversity and are dedicated to creating a welcoming and innovative environment for all our employees. So we embrace and encourage applications from candidates of all backgrounds and provide equal employment opportunities for all.

Due to the volume of applications, we regret that only shortlisted candidates will be notified.