Relationship Manager - Gold Loan Sales

Company Description AU Small Finance Bank began over three decades ago as the vision of founder Sanjay Agarwal, a Chartered Accountant and first-generation entrepreneur, supported by a skilled and dedicated team. The bank has grown rapidly, evolving from a fast-growing small finance institution toward becoming a full-fledged universal bank. Its growth is rooted in a strong focus on customer-centric solutions tailored to diverse financial needs. AU Small Finance Bank aims to create long-term value while aligning with the interests of the broader community. The organization offers opportunities for professionals who want to contribute to inclusive growth and meaningful customer relationships.

Role Description The Relationship Manager – Gold Loan Sales is a full-time, on-site role based in the Greater Nashik Area. The role involves developing and managing gold loan portfolios by sourcing new customers, maintaining relationships with existing customers, and ensuring high levels of service quality. Daily responsibilities include explaining gold loan products and terms, assessing customer requirements, completing documentation, and coordinating with operations and branch teams for smooth processing and disbursement. The Relationship Manager will track sales targets, engage in local marketing and outreach activities, and ensure adherence to internal policies and regulatory guidelines. This position also requires regular follow-up for renewals and repayments, identifying cross-selling opportunities, and reporting performance metrics to supervisors.

Qualifications

Candidates should possess strong sales and relationship management skills, with the ability to meet targets and build long-term customer trust.Candidates should possess customer service and communication skills, including clear verbal and written communication and active listening abilities.Candidates should possess basic financial and analytical skills, such as understanding loan products, evaluating customer profiles, and managing documentation accurately.Candidates should possess local market awareness and networking skills, including the ability to identify potential customers and collaborate with community and business partners.Candidates should possess organizational and time management skills to handle multiple customer interactions, follow-ups, and reporting requirements efficiently.Relevant experience in retail lending, gold loans, or banking/financial services is preferred.A bachelor’s degree in commerce, finance, business, or a related field is beneficial; equivalent experience in sales or banking may also be considered.Comfort with basic computer applications and banking systems is desirable, along with integrity and adherence to compliance and ethical standards.