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Zonal Manager - Debt Management Services - SME at Bajaj Finserv — Greater Kolkata Area

Experience9+ yrs
SalaryNot disclosed
Work modeonsite
Posted1 Oct 2026

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About Bajaj Finserv

Bajaj Finserv is hiring in Greater Kolkata Area in financial services. This role looks for around 9+ years of experience.

Skills

People management
Negotiation
Leadership
Regulatory compliance
Portfolio risk management
Collections operations
Performance management
Customer relationship management
Fraud monitoring
Credit policy

The role

A debt management manager at a financial services company oversees collections operations, controls portfolio risk, and ensures regulatory compliance across agencies and field teams. The role manages performance reviews, customer escalations, legal issues, and recovery operations.

Full job description

Location Name: Kolkata - Salt Lake

Job Purpose

This position is open with Bajaj finserv ltd.

Duties And Responsibilities

To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.? Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified.? Ensuring legal guidelines are complied for entire Debt Management Services structure in letter and sprits.? Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.? Ensure adherence to the Code of Conduct.? Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. ? Keeping the write off per cent within risk pricing.? Control portfolio in terms of bucket flows.? Handle customer issues escalations.? Feed back on credit policy based on market conditions.? Approve waivers on PI as per delegation matrix.? Ensuring documented feedback and action taken on all cases in soft buckets.? Ensuring adequate ?Feet on Street? availability area-wise / bucket-wise / segment-wise.? Manage and put support mechanism for legal / police issues.? Ensuring audit queries are complied with, ensuring corrective and preventive action.? Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers.? Recruitment of Debt Management Services officers / area managers.? Constant evaluation of Debt Management Services officers/area managers

Required Qualifications And Experience

People Management skills.

Demonstrated success & achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.