SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST
Asian Paints · Greater Kolkata Area
- Experience4–5 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted21 Sept 2026
About Asian Paints
Asian Paints is hiring in Greater Kolkata Area in manufacturing industrial. This role looks for around 4+ years of experience.
Skills
- service coordination
- technical support
- after-sales service
- mechanized tools
- pneumatic systems
- servicing processes
- troubleshooting
- Microsoft Excel
- ERP systems
- service management tools
- inventory management
- MIS
The role
A field service engineer at a mechanized tools manufacturing company coordinates pneumatic systems servicing, spare parts inventory, and service management tools while resolving customer complaints and monitoring service performance. The role also uses Microsoft Excel and ERP systems to manage regional operations.
Full job description
Location:
Kolkata, WB, IN
Areas of Work: Sales & Marketing Job Id: 13569
External Job Description
Job Purpose
Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools.
Business Responsibility Areas
Complaint Handling & Onsite Support Coordination Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him) Coordinate with onsite engineers to ensure timely resolution of complaints. Ensure adherence to service SLAs (Service Level Agreements) and response timelines.Ensure Open complaints and NPS need to be under control for every region Spare Parts Inventory & Management Oversee the spares inventory for the assigned region. Ensure timely availability, tracking, and replenishment of spare parts. Work with vendors and supply chain teams to manage stock levels.Coordinate with Servicing agency for maintaining optimum inventory at engineer levelOpen and Manage Service centres to handle all the mech tools complaints. Performance monitoring and documentation Oversee engineers’ weekly performance and give regular feedback for improvement. Provide training and arrange knowledge-sharing sessions to service engineers. Maintain documentation of service reports, common failures, and solutions. Cross-functional Coordination Work closely with the OEM service team to escalate unresolved technical issues. Coordinate with logistics and warehouse teams for smooth movement of spares. Process Management Ensure compliance with company policies, safety guidelines, and service standards. Monitor KPIs (Key Performance Indicators) for service efficiency and suggest improvements. Maintain and update MIS reports and dashboards for tracking performance. Establishing Service Centres at PAN India level. – contractual meetings, management of spares, money collection & overall hygiene of service centres.
Qualifications
Essential
Technical Qualifications
B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field. 4-5 years of experience in a service coordination, technical support, or after-sales role. Strong understanding of mechanized tools, pneumatic systems, and servicing processes.
Soft Skills
Strong problem-solving and troubleshooting abilities. Excellent communication and coordination skills. Ability to manage multiple stakeholders and work in a fast-paced environment. Proficiency in MS Excel, ERP systems, and service management tools.