Logistics Executive (Calling)
RentoMojo · Greater Kolkata Area
- Experience0–0 yrs
- SalaryDisclosed
- Work modeonsite
- Posted3 Oct 2026
About RentoMojo
RentoMojo is hiring in Greater Kolkata Area in ecommerce retail. This role looks for around 0+ years of experience.
Skills
- Customer service
- CRM
- English
- Hindi
The role
A customer support executive at an ecommerce retail company. Resolves logistics support concerns through customer service and CRM tools, and handles customer interactions by phone and email. Also uses English and Hindi to support customers.
Full job description
Job Title: Logistics Executive
Location: Kolkata Warehouse
About The Role
We are looking for a customer-focused and enthusiastic Executive – to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities And Ownership
Handle customer queries through outbound calls and email communication. Connect with customers regarding Logistics Support Resolve customer concerns by coordinating with internal departments to ensure timely resolution. Manage customer escalations received through social media platforms. Reach out to dissatisfied customers (detractors) to understand concerns and improve their overall experience. Deliver prompt, accurate, and professional responses to customer inquiries. Maintain complete and accurate records of customer interactions in the CRM system. Ensure adherence to defined service levels, quality standards, and response timelines. Build positive customer relationships by providing empathetic and solution-oriented support. Identify recurring customer issues and share feedback with relevant stakeholders for process improvements.
Required Skills
Excellent verbal and written communication skills in English and Hindi and Local Language is preferred. Logistics Knowledge will be a plusStrong customer service orientation with a positive attitude. Good problem-solving and conflict-resolution skills. Ability to multitask and manage multiple customer conversations simultaneously. Basic computer proficiency and familiarity with CRM or customer support tools. Strong interpersonal and coordination skills. Ability to work in a fast-paced and target-driven environment. High level of ownership, accountability, and attention to detail. Punctual, self-motivated, and eager to learn.
Skills: communication skills,customer,logistics