Customer Service Support Advisor
BT Group · Greater Kolkata Area
- Experience1–2 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted16 Sept 2026
About BT Group
BT Group is hiring in Greater Kolkata Area in telecom. This role looks for around 1+ years of experience.
Skills
- customer service
- customer information analysis
- customer relationship management
- continuous improvement
The role
A customer service advisor at a telecommunications company assists customers across service channels, gathers customer information, analyzes customer needs, and improves customer service processes. The role builds value-based customer relationships and delivers support excellence.
Full job description
Job Title: Customer Service Support Advisor
Req ID: 62382
Job Function: Customer Service
Posting Start Date: 16/09/2026
Posting End Date: 16/09/2026
Division: UK Business
Job Location: DLF IT Park 2
Advertised Salary: Competitive
About The Role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What You’ll Be Doing
Assists in the implementation of specific Customer Service management plans under supervision. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Essential Skills / Experience
Desirable Skills / Experience
Our Package