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SNROFFCR, Branch Operations and Service Head, Distribution, Consumer Banking Group at DBS Bank — Greater Hyderabad Area

Experience10–20 yrs
SalaryNot disclosed
Work modeonsite
Leveldirector
Posted24 Sept 2026

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About DBS Bank

DBS Bank is hiring in Greater Hyderabad Area in financial services. This role looks for around 10+ years of experience.

The role

Director-level operations and service head role for DBS Consumer Banking Group, overseeing branch operations and service delivery within a regional portfolio. Manage cash management, transaction processing, customer service, branch performance metrics, compliance, and team leadership. Skills include branch operations, customer service leadership, problem-solving/decision-making, data analysis, and proficiency with relevant banking systems and technology. Hyderabad-DBIL, India, regular full-time onsite work.

Full job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

Oversee the day-to-day operations and service delivery of the branch network within the assigned region or portfolioEnsure efficient and effective branch operations, including cash management, transaction processing, and customer serviceDevelop and implement strategies to enhance customer experience and drive service excellenceManage and lead a team of branch personnel, including performance management, training, and developmentCollaborate with other business units and support functions to align branch operations with the overall business objectivesMonitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actionsEnsure compliance with all relevant policies, procedures, and regulatory requirementsContribute to the development and implementation of branch network strategies and initiatives

Requirements

The candidate should be with a strong background in branch operations and customer serviceDemonstrated leadership skills and the ability to manage and motivate a teamExcellent problem-solving and decision-making skills, with the ability to analyze data and identify solutionsStrong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and stakeholdersProficient in using relevant banking systems and technologyAbility to work under pressure and adapt to changing business requirementsCommitment to delivering high-quality customer service and driving continuous improvement

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Hyderabad-DBIL

Job:

Operations

Schedule:

Regular

Employee Status:

Full time