ServiceNow Architect

About ChubbChubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/

About Chubb IndiaAt Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details: Job Title: ServiceNow ArchitectFunction/Department: SRELocation: Hyderabad Employment Type: Full-time

Responsibilities:Provide ServiceNow architecture expertise and develop solution diagrams aligned with the technology landscape.Lead technical delivery, configuration, and development of ServiceNow modules to meet business requirements.Partner with stakeholders to define processes, gather requirements, and support workshops, discovery sessions, and kick-off calls.Draft user stories, acceptance criteria, testing strategies, and knowledge transfer materials.Provide technical guidance on ServiceNow best practices, platform standards, integrations, and upgrade compatibility.Reviewing and approving architectural decisions for ServiceNow modules across global regions.Maintaining platform standards, design patterns, and guardrails to ensure consistency across Chubb's instancesDemand review sessions for new feature requests or customizationsEnforcing upgrade compatibility — ensuring customizations don't break the systemDesigning and reviewing REST/SOAP integrations between ServiceNow and enterprise systemsSyncing with ServiceNow developer team for providing architectural guidanceAttending project calls with business stakeholders for new functionality implementationsDiscussing CMDB data quality initiativesCoordinating with Security for vulnerability findings related to the ServiceNow instanceEnsuring data residency and audit trail requirements are met for insurance regulatory complianceUpdating architecture diagrams, integration maps, and platform documentationContributing to the ServiceNow roadmap aligned with Companies IT strategy

Qualifications:

Educational background in Technology, Business, IT Management, or related fieldsSolid working knowledge of ServiceNow various products and implementation15+ Years of experience on the ServiceNow platform servicing as a Lead / Architect Deep understanding of the ServiceNow Platform and specifically the ITSM, ITOM, ITBM and ITAM modulesExperience in ServiceNow CSM (Omni-Channel), ITSM (Incident, Problem, Change etc.), Case Management, CMDB, Service Portal, Knowledge Management, DevOps, ITOM along with Dashboard & ReportingExcellent knowledge of CSDM 3.0 and/or 4.0.Strong understanding of ITIL concepts.Experience in data governance.Understanding of data lineage concepts and data governance tools.

Why Join Us?Be at the forefront of digital transformation in the insurance industry.Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.Work alongside experienced professionals in a collaborative, innovation-driven environment.Why Chubb?Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellenceA Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding resultsStart-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matterGrowth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environmentEmployee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their financesUpskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.Application Process

Our recruitment process is designed to be transparent, and inclusive.

Step 1: Submit your application via the Chubb Careers Portal.Step 2: Engage with our recruitment team for an initial discussion.Step 3: Participate in Hacker Rank assessments/technical/functional interviews and assessments (if applicable).Step 4: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

Apply Now: Search Jobs - Chubb Careers