Relationship Officer Branch Banking

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2821- Gurugram-Gurgaon Sector 67- Urbana/Trinity/Badshapur Gurugram , 2822- Faridabad-Greater Faridabad Faridabad , 2833- Mumbai-SV Road Khar Mumbai , 2836- Mumbai-Andheri Shopper Stop Mumbai , 2837- Mumbai-Santacruz East Mumbai , 2838- Mumbai-Borivali East near Oberoi Mumbai , 2840- Mumbai-Colaba Mumbai , 2842- Mumbai-Lower Parel Mumbai , 2847- Delhi-Chawdi Bazaar/Kashmiri Gate Delhi , 2849- Delhi-Dwarka Sector 22/23/Sector 7 Ramphal chocwk Delhi , 2856- Chandigarh-Chandigarh Sec 15 Chandigarh , 2885- Kolkata-Kasba Kolkata , 80 Feet Road Yelahanka Bengaluru Bengaluru , Ab Road Indore Indore , Agrasen Chowk Ambala City Ambala , Ahmedabad Regional Office Ahmedabad , Akshaya Nagar Bengaluru , Aliganj Lucknow Lucknow , Ambabari Jaipur Jaipur , Amboli Andheri West Mumbai , Andheri Four Bungalows Mumbai Mumbai , Andheri West Mumbai , Arera Colony Bhopal Bhopal , Ashiyana Digha Road Patna , Aundh Pune Pune , Baddi Baddi , Bank Road Gorakhpur Gorakhpur , Bapu Nagar Jaipur Jaipur , Behala Kolkata Kolkata , Besant Nagar 2Nd Avenue Chennai Chennai , Beverly Park Mira Road Thane Mumbai , Bhiwadi Bhiwadi , Bhulabhai Desai Road Mumbai Mumbai , Bistupur Jamshedpur Jamshedpur , Borivali Mumbai Mumbai , Burrabazar Kolkata Kolkata , C Scheme Jaipur Jaipur , Chandni Chowk Delhi Delhi , Chandra Layout Bengaluru Bengaluru , Chandrasekharpur Bhubaneshwar Khordha , Chhatrapati Sambhaji Nagar Aurangabad , Chinhat Lucknow Lucknow , City Centre Paschim Bardhaman , City Centre Gwalior Gwalior , Civil Lines Bareilly Bareilly , Civil Lines Jhansi Jhansi , Clive Row Kolkata , Crossing Republic Ghaziabad Ghaziabad , Dalhousie Kolkata Kolkata , Defence Colony Delhi Delhi , Delhi Lajpat Nagar Ro Delhi , Delhi Road Meerut Meerut , Derawal Nagar Delhi Delhi , Dhamtari Dhamtari , Dharmanagar Ganjam , Dwarka Delhi Delhi , East Of Kailash Delhi New Delhi , Exhibition Road Patna Patna , Faridabad Faridabad , Fc Road Pune Pune , Fort Mumbai Mumbai , G S Road Guwahati Guwahati , 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Nirman Nagar Jaipur Jaipur , Nungambakkam Chennai Chennai , O T Road near station chowk Balasore , Okhla Phase 1 Delhi South East Delhi , P Road Gandhi Nagar Kanpur , Pachpedi Naka Raipur Raipur , Paldi Cross road Ahmedabad , Panchkula Panchkula , Panipat Panipat , Panjim Panjim , Paradip Port Area Jagatsinghpur , Paschim Vihar Delhi Delhi , Patel Nagar Delhi Delhi , Peeragarhi Delhi Delhi , Phase 11 Mohali Mohali , Phase 7 Mohali Mohali , Pimpri Pune Pimpri , Pokhran Road No 2 Thane Thane , Porur Chennai Chennai , Prashant Vihar Delhi Delhi , Pratap Nagar Nagpur Nagpur , Preet Vihar Delhi Delhi , Priyadarshini Nagar Bareliy Bareilly , Pune RO Pune , Punjabi Bagh Delhi Delhi , Pwd Colony Jodhpur Jodhpur , R A Puram Chennai , Raisen Road Bhopal Bhopal , Rajahmundry Rajahmundry , Rajender Nagar Delhi Central Delhi , Rajouri Garden Delhi Delhi , Rajouri Garden New Delhi West Delhi , Rajpur road Dehradun Dehradun , Ram Nagar Palwal Palwal , Rama City Shahbad Kurukshetra , Ramghat Road 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Sector 8C Chandigarh Chandigarh , Sevoke Road Darjeeling , Shalimar Bagh Delhi Delhi , Shanti Colony, Anna nagar Chennai , Shastri Road Tiruchirappalli Tiruchirappalli , Sion East Mumbai Mumbai , Sirhind road Patiala , Sirsa Sirsa , Sohna Road Gurugram Gurugram , Solan Solan , Somajiguda Hyderabad Hyderabad , Sushant Lok Gurugram Gurugram , TDI Sector 74A Mohali Mohali , Teynampet Chennai , Thakur Village Kandivali East Mumbai Mumbai , Thane Hiranandani Estate Mumbai , Thane Ram Maruti Mumbai Mumbai , Tilak Nagar Delhi New Delhi , Tiruppur Tiruppur , Tt Circle Dadar East Mumbai Mumbai , Udyog Vihar Gurugram Gurugram , Ulhasnagar Ulhasnagar , Urban Estate Gurugram Gurugram , Urban Estate Karnal Karnal , Urban Estate Patiala Patiala , Uttam Nagar Delhi New Delhi , Uttam Nagar Hansi Hansi , Vaishali Nagar Jaipur Jaipur , Vakkil New Street Madurai Madurai , Velachery Chennai Chennai , Vidhyadhar Nagar Jaipur Jaipur , Vikaspuri Delhi New Delhi , Vikhroli Mumbai , Vile Parle East Mumbai Mumbai , Vileparle West Juhu Mumbai Mumbai , Vivek Vihar Delhi Delhi , Vivekananda Nagar Kukatpally Hyderabad Hyderabad , Wagle Estate Thane Thane , West Mambalam Chennai , Zorawar Singh Chowk Jammu Jammu

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

- Manage customer relationships Cross-sell banking products Achieve branch targets Ensure compliance with banking norms Handle customer queries and complaints

Additional Responsibilities

- Conduct market intelligence Support branch operations Participate in promotional campaigns

Reporting Team

Reporting Designation: Reporting Department:

Educational Qualifications Preferred

Category: Field specialization: Degree: Academic score: Minimum 50% throughout academicsInstitution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required Work Experience

Industry: Banking, Financial ServicesRole: Customer Service, SalesYears of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction

Cross-sell ratio Branch targets Compliance score

Required Competencies: - Customer Centricity

Communication Sales Orientation Problem Solving

Required Knowledge: - Banking products

Regulatory norms Customer service principles

Required Skills: - Relationship building

Communication MS Office tools Problem-solving

Required Abilities

Physical: NAOther: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific Requirements

Travel: Yes – up to 20% of the timeVehicle: Two-Wheeler VehicleWork Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + Performance-based IncentivesContract Types: Full-time, PermanentTime Constraints: Standard banking hoursCompliance Related: Adherence to RBI and internal policiesUnion Affiliation: