Relationship Officer Branch Banking

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location: 2819- Vadodara-Sevasi / Vasna Bhayali Vadodara , 2821- Gurugram-Gurgaon Sector 67- Urbana/Trinity/Badshapur Gurugram , 2822- Faridabad-Greater Faridabad Faridabad , 2824- Gurugram-Udhyog Vihar/Manesar Gurugram , 2826- Panchkula-Sec 4 Panchkula Panchkula , 2828- Hisar-Hansi Hisar , 2830- Rewari-Manesar/Dharuhera Rewari , 2833- Mumbai-SV Road Khar Mumbai , 2834- Mumbai-Bandra East Kalanagar Mumbai , 2835- Mumbai-Dindoshi Mumbai , 2836- Mumbai-Andheri Shopper Stop Mumbai , 2837- Mumbai-Santacruz East Mumbai , 2838- Mumbai-Borivali East near Oberoi Mumbai , 2840- Mumbai-Colaba Mumbai , 2842- Mumbai-Lower Parel Mumbai , 2843- Mumbai-Thane Meadows Mumbai , 2844- Mumbai-Kolshet Mumbai , 2849- Delhi-Dwarka Sector 22/23/Sector 7 Ramphal chocwk Delhi , 2851- Delhi-Safderjung Enclave/Greater Kailash 1 Delhi , 2852- Delhi-Najafgarh Delhi , 2855- Bhubaneswar-Chandrasekharpur Bhubaneswar , 2856- Chandigarh-Chandigarh Sec 15 Chandigarh , 2857- Chandigarh-Sec 37 Chandigarh Chandigarh , 2860- Chandigarh-New Chandigarh Mullanpur Chandigarh , 2864- Jaipur-Gandhipath East Jaipur , 2872- Ghaziabad-Ghaziabad - Raj Nager Extension Ghaziabad , 2873- Agra-Kamla Nagar Agra , 2874- Aligarh-Ramghat Road Aligarh , 2875- Aligarh-Masoodabad Chowk Aligarh , 2876- Bareliy-Civil Lines Bareilly , 2879- Kanpur-Govind Nagar Kanpur , 2880- Kanpur-Birhana Road Kanpur , 2881- Lucknow-Mahanagar Lucknow , Ab Road Indore Indore , Ahmedabad Regional Office Ahmedabad , Akshaya Nagar Bengaluru , Aliganj Lucknow Lucknow , Ambabari Jaipur Jaipur , Aundh Pune Pune , Baddi Baddi , Bank Road Gorakhpur Gorakhpur , Bapu Nagar Jaipur Jaipur , Besant Nagar 2Nd Avenue Chennai , Bhopal Arera colony Bhopal , Bhulabhai Desai Road Mumbai , Borivali Mumbai Mumbai , Borsad Ratan Park Society Borsad , C Scheme Jaipur Jaipur , Chandigarh Sector 27D Chandigarh , Chandni Chowk Delhi Delhi , Chandra Layout Bengaluru , Chennai Nungambakkam Chennai , Chhatrapati Sambhaji Nagar Aurangabad , City Centre Gwalior Gwalior , Civil Lines Jhansi Jhansi , Dadar East TT Circle Mumbai , Delhi Defence Colony Delhi , Delhi Greater Kailash Delhi , Delhi Lajpat Nagar Ro Delhi , Delhi Punjabi Bagh Delhi , Delhi Rajender Nagar Central Delhi , Delhi Vikaspuri New Delhi , Derawal Nagar Delhi Delhi , Dwarka Delhi Delhi , East Of Kailash Delhi New Delhi , Exhibition Road Patna Patna , Faridabad Faridabad , Fc Road Pune Pune , Fort Mumbai Mumbai , G S Road Guwahati Guwahati , Gayatri Nagar Bilaspur Bilaspur , Gn Chetty Road T Nagar Chennai , Golf Course Road Gurugram Gurugram , Greater Noida Greater Noida , Gwalior Gwalior , Hisar Jindal chowk Hisar , Hoshiarpur Hoshiarpur , Indore Jawahar Marg Indore , Indore Mg Road Indore , JALANDHAR Jalandhar , Jaipur Tonk Road Ro Jaipur , Jammu Zorawar Singh Chowk Jammu , Janakpuri Delhi Delhi , Jawahar Nagar Jaipur Jaipur , Jayanagar Bengaluru Bengaluru , Johari Bazar Jaipur Jaipur , Jubilee Hills Hyderabad Hyderabad , Jwalapur Haridwar Haridwar , KHADAKPADA KALYAN Thane , Kalabhadevi Mumbai Mumbai , Kalwar Road Jaipur Jaipur , Kandivali East Thakur Village Mumbai , Kandivali West M G Road Mumbai , Kanpur Kanpur , Karnal Urban Estate Karnal , Kathlal Kathlal , Kaushambi Ghaziabad , Kharar Mohali Mohali , Kolkata Salt Lake Kolkata , Lajpat Nagar Delhi Delhi , Laxmisagar Bhubaneswar Bhubaneswar , Link Road Cuttack Cuttack , Lucknow Hazratganj Lucknow , Ludhiana Sector 32A Ludhiana , MG Road Gurugram Gurugram , MIRA ROAD BRANCH Mumbai , MOHALI BRANCH Mohali , Madhyamgram Jessore Road Kolkata , Mahim Mumbai , Mansarovar Madhyam Marg Jaipur Jaipur , Mapusa Mapusa , Meerut Delhi Road Meerut , Mehsana Mehsana , Model Town Jalandhar Jalandhar , Mogappair West Chennai , Mohali Sector 82 Chandigarh , Mumbai Andheri Four Bungalows Mumbai , Mumbai Corporate Office BKC Mumbai , Mylapore Chennai , NEW DELHI MALVIYA NAGAR New Delhi , NEW DELHI RAJOURI GARDEN New Delhi , Nariman Point Mumbai , Nashik Road Nashik , Nibm Road Pune Pune , Nigdi Pune , Noida Sector 50 Noida , Okhla Phase 1 Delhi South East Delhi , Palwal Ram Nagar Palwal , Panchkula Panchkula , Panjim Panjim , Paschim Vihar Delhi Delhi , Patel Nagar Delhi Delhi , Patiala Patiala , Peeragarhi Delhi Delhi , Phase 7 Mohali Mohali , Pimpri Pune Pimpri , Pokhran Road No 2 Thane Thane , Pon Nagar Tiruchirappalli Tiruchirappalli , Prashant Vihar Delhi Delhi , Priyadarshini Nagar Bareliy Bareilly , Pune Kothrud Pune , RANIPET KELLYS ROAD Ranipet , Raisen Road Bhopal Bhopal , Rajahmundry Rajahmundry , Rajouri Garden Delhi Delhi , Rajpur road Dehradun Dehradun , Ranjeet Hanuman Road Indore Indore , Rash Behari Avenue Kolkata , Road No 1 Banjara Hills Hyderabad , Rohini Delhi Delhi , Santacruz Mumbai Mumbai , Sarat Bose Road Kolkata Kolkata , Sardar Patel Marg Rajkot Rajkot , Sector 110 Noida Noida , Sector 29 Gurugram Gurugram , Sector 31 Gurugram Gurugram , Sector 5 Dwarka Delhi , Sector 63 Noida Noida , Sector 8 Panchkula Panchkula , Sector 8C Chandigarh Chandigarh , Sion East Mumbai Mumbai , Sirsa Sirsa , Sohna Road Gurugram Gurugram , Sushant Lok Gurugram Gurugram , TIRUPATI RC ROAD Tirupati , Thane Ram Maruti Mumbai Mumbai , Tiruppur Tiruppur , Ulhasnagar Ulhasnagar , Urban Estate Gurugram Gurugram , Vaishali Nagar Jaipur Jaipur , Vakkil New Street Madurai Madurai , Velachery Chennai , Vidhyadhar Nagar Jaipur , Vile Parle East Mumbai Mumbai , Vivekananda Nagar Kukatpally Hyderabad , Yelahanka 80 Feet Road Bengaluru

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities

- Manage customer relationships Cross-sell banking products Achieve branch targets Ensure compliance with banking norms Handle customer queries and complaints

Additional Responsibilities

- Conduct market intelligence Support branch operations Participate in promotional campaigns

Reporting Team

Reporting Designation: Reporting Department:

Educational Qualifications Preferred

Category: Field specialization: Degree: Academic score: Minimum 50% throughout academicsInstitution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required Work Experience

Industry: Banking, Financial ServicesRole: Customer Service, SalesYears of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction

Cross-sell ratio Branch targets Compliance score

Required Competencies: - Customer Centricity

Communication Sales Orientation Problem Solving

Required Knowledge: - Banking products

Regulatory norms Customer service principles

Required Skills: - Relationship building

Communication MS Office tools Problem-solving

Required Abilities

Physical: NAOther: High adaptability

Work Environment Details: Branch-based role with regular customer interactions

Specific Requirements

Travel: Yes – up to 20% of the timeVehicle: Two-Wheeler VehicleWork Permit: Must be authorized to work in India

Other Details

Pay Rate: Fixed + Performance-based IncentivesContract Types: Full-time, PermanentTime Constraints: Standard banking hoursCompliance Related: Adherence to RBI and internal policiesUnion Affiliation: