Reservation Executive

Accor · Greater Chennai Area

  • Experience2–3 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted17 Sept 2026
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About Accor

Accor is hiring in Greater Chennai Area in hospitality travel. This role looks for around 2+ years of experience.

Skills

  • reservation systems
  • hotel management software
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • English
  • tourism and hospitality management

The role

A reservation executive at a hospitality company coordinates room bookings, reservation systems, and hotel management software to optimize occupancy and revenue while serving guests. The role also uses Microsoft Excel and tourism and hospitality management.

Full job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai, India. As a Reservation Executive, you will play a crucial role in managing room reservations, maximizing revenue, and ensuring exceptional guest satisfaction.

Plan and coordinate room reservations to optimize occupancy and revenueImplement effective selling techniques and strategies to maximize room salesPrepare accurate forecasts, reports, and statistics on a timely basisRespond promptly to customer inquiries and resolve issues efficientlyMaintain and update the corporate database with guest information and booking detailsCollaborate with other departments to ensure smooth operations and guest satisfactionTrain and supervise reservation associates, delegating tasks as neededEnsure adherence to company policies regarding discounts and corporate ratesMonitor and analyze market trends to adjust reservation strategiesAssist in developing occupancy forecasts for annual budgetsHandle VIP reservations and special requests with utmost care and attention

Qualifications

Degree/Diploma in Tourism or Hospitality ManagementMinimum of 2 years of experience in a similar role within the hospitality industryExcellent verbal and written communication skills in EnglishProficiency in MS Excel, Word, and PowerPointStrong knowledge of reservation systems and hotel management softwareAbility to work efficiently in a fast-paced, dynamic environmentExceptional customer service skills with a focus on guest satisfactionAnalytical mindset with strong attention to detailAbility to multitask and prioritize effectivelyTeam player with excellent interpersonal skillsKnowledge of additional languages is a plus